MM Hotel

My wife and I stayed at ibis Styles Roma Eur for one night, arriving on 9 May and checking out on 10 May 2026. We have deliberately taken some time before writing this review. We wanted to ensure that our comments were not influenced by the disappointment and shock we felt at the time of our stay. Nearly a month has now passed, yet our feelings about this experience remain exactly the same. That alone should indicate how negatively this stay affected us. As I explained to the concierge upon check-out, we were genuinely shocked by the condition of the room assigned to us. Let me be clear: our complaint is not about the size of the room. We knew we had booked a compact room and fully accepted that. Our complaint concerns the cleanliness, maintenance, and overall condition of the accommodation. Our criticism is therefore not directed at the staff, but at the standards being applied to the property. Rome is the capital of Italy. ibis is an internationally recognised brand and part of the Accor group. Guests should not be accommodated in rooms that present this level of deterioration, lack of cleanliness, and lack of maintenance. As someone who travels extensively around the world and regularly stays in Accor properties, this experience has genuinely made me question whether I should continue choosing Accor hotels in the future. That is not something I say lightly. I sincerely hope that Ms. Monica Redi, General Manager, will take this feedback seriously and escalate it to the appropriate levels within the organization. The issues we encountered go beyond a single room; they point to deficiencies in housekeeping standards, room maintenance, and inspection procedures that require immediate attention. You requested our feedback, and we are providing it honestly, factually, and constructively. We have also provided the photographs taken during our stay, which clearly document the conditions described above. Based on this experience, we will not return to ibis Styles Roma Eur, nor would we feel comfortable recommending this property to others. Rating: 1/10

Great experience. Clean and tidy room and common areas. Super breakfast!

The room had a broken shower door and the air conditioning did not work; even the bathroom trash can had a crooked lid, dust in the room, and a shower with a single dispenser. The room was not cleaned from the first to the second night. After the reports were made, the air conditioning was fixed, as was the shower door, which, however, showed signs of wear and limescale. Maintenance is likely lacking.