Visconti Palace

We spent Eu$1,000/night+ for a suite. The air condition in our first room never worked. Room temp: 25C all night. They brought us a fan at 10:30pm. No one slept. The next day the shift lead told us the issue was fixed. It wasnt. They claimed the room temp was 19 but it was 25C. So we had to pack up and move to a different room. The air in that room didnt work. Room temp 25C. No one slept. The next day we moved to yet another room set up: two adjoining rooms instead of a suite. This time the air conditioning worked and on our last night in Rome during a heatwave we finally were able to get some sleep. The lack of comfort ruined our time in Rome. I will never stay at this hotel again.

i really enjoyed my trip as i was staying in this hotel. everything was perfect

We arrived early at this hotel after disembarking from our cruise ship. I did not expect the hotel to have a room available, but I did want to get the process started. I was “checked in” and when I asked if I could be notified when the rooms were ready I was told I would be notified by the Bonvoy app. We left and explored but were never notified that the rooms were ready through the app. Got back to the hotel around 5 pm and when I checked in at the front desk was told that our booked triple room was not available any longer. The agent was friendly, but did not offer many solutions other than waiting longer. Very frustrating when we had “checked in” 7 hours earlier. We were not offered help with our baggage, instead the concierge rolled out the bags and handed them to us while I was at the front desk. The air conditioning in one of our two rooms ran constantly and it never got below 23 degrees (Celsius) and the rooms were small. We did appreciate the selection of complimentary drinks in the mini fridge, but our room was not serviced while we were there. We did like the location. It is in a quiet, residential neighborhood, but walking distance to tourist destinations (Spanish steps, Vatican City). There is food nearby although options are more limited than in the touristy neighborhoods. The breakfast was plentiful and the staff there were amazing. Friendly and helpful. Overall it was an okay stay but we didn’t leave completely satisfied and probably would only recommend this hotel with some warnings about service.