Virgilio Grand Hotel

I was extremely disappointed with my stay. The customer service was by far the worst part of the experience. Even many budget motels provide friendlier and more professional service than what we received here. Most of the staff we interacted with did not seem to understand English, which made even simple requests unnecessarily difficult. While I understand that language barriers can happen, the bigger issue was the attitude. Instead of trying to help or communicate, many employees seemed annoyed whenever we asked a question or needed assistance. Hospitality is about making guests feel welcome, and unfortunately, that was completely missing here. Every interaction felt like we were inconveniencing the staff. I would not recommend staying here if you expect courteous customer service or a welcoming atmosphere. There are plenty of other places where guests are treated with respect and appreciation

We had a great stay at Virgilio Grand Hotel! The hotel is very clean, the service is excellent, and the staff are so friendly and welcoming. The room was cosy, comfortable, and everything was well thought out. We really enjoyed our holiday. The breakfasts were excellent, and the location is perfect – about a 10-minute walk to the beach. The hotel also offers a shuttle service, which is very convenient. Sperlonga is a beautiful place with a very clean beach and an amazing old town. Pizzeria Aqua & Farina and Pasticceria da Fiorelli are a must! Thank you for a wonderful stay. We wish the hotel continued success and hope to visit again!

A true 4-star welcome and property. Exceptional quality and incredible professionalism at the restaurant, with a superior level of courtesy and service. In the dining room, Alessandro and Aliuska make the real difference. Well done.