Hotel Actor

3.0 / 5

•

Via Goito, 20

Reviews from Guests

3.0/5

122

Reviews

from real guests

137artemm

I strongly advise against booking the Actor Hotel. Their business practices are entirely deceptive. Before making a reservation, we explicitly called to confirm if two 17-year-olds could check in, and the hotel staff clearly said YES. Immediately after we paid for the room, they suddenly reversed their decision and refused accommodation due to their age, leaving the guys without a place to stay at the last minute. Realizing their mistake, the hotel promised in writing (in the Booking.com chat) to cancel the reservation without any penalty. However, they intentionally ignored my official cancellation request in the system, trying to stall and keep our money. I had to involve Booking.com support to force a refund. But the absolute worst part was their attitude. When we called the hotel to ask why they were delaying the promised cancellation, the staff openly laughed at us on the phone, mocking us with: "Hahaha, Italian booking." This is the most unprofessional, dishonest, and rude hotel experience we have ever had. They will promise you anything to get your money, and then laugh in your face. Stay away!

brettwyatt10

The owner, Fabio, is warm and charming. The room was quaint and comfortable. The service is outstanding. We arrived very late and the owner accommodated us. The location is central to everything, we walked all the way tot he aquarium without problems. You can't go wrong here.

alessiamY1171BU

The room is comfortable, the bathroom is large and comfortable. The staff is friendly, super efficient and considerate. In fact, he showed us which areas of the city to avoid at night and which are nice to frequent and visit. Enjoyable stay!

Facilities Details