Urban Chic House

We are going to Italy in July'19 with friends. We reserved 3 rooms from this hotel two months ago and paid all the amount in advance. But the hotel canceled the reservation of our room yesterday without any explanation. And they have said, they will pay our money back. Are you kidding? When i check, i see that the room rates have been increased. How can it be? If you reserve early, you get lower prices, this is how it works. The hotel should not have the right to cancel the paid resevation when it finds a higher price customer. We have to stay at a different hotel from our friends now and all the prices have been increased since we had reserved this hotel.

Wanted to run away when we arrived at the location. Owner wrote us a few hours beforehand asking when we would arrive, but we were driving the car and didn't receive the email. When we got to the location, we could reach him or get in. We almost left but convinced the bar owner next to the place to call him. While I was ticked off because while looking for the phone number, found out that the room I paid over $200 Euros was now $105 Euros...we got past that. The owner was actually helpful. We were ready to run away given the absolutely horrible exterior... to the totally renovated lovely interior. What a surprise...totally clean, great shower, great bed, modern, lovely. Not sure what to say, if you can get over the outside, it's lovely - though not sure it's worth the price.

This place lives up to its reviews and pictures. They've done a beautiful job of creating modern hotel rooms inside an old building. The location is great; it's right in the centre of everything with a large open market across the street where you can buy fresh fruit and bread. Italians love outside in the warm months, and it's a tourist town, so you'd expect heat and noise in this old building. However, the inner windows are completely soundproof and the air-conditioning works a treat when they are shut. The bathroom is great with two types of showerhead (powerful rain from above, and a handheld unit). Hot water is plentiful and the controls work perfectly so you can adjust to exactly how you like it. There's a wee fridge in the room woth free water bottles in it. Also a kettle and very nice quality tea bags including herbal teas, plus complimentary coffee pods to use in their coffee machine (which is in reception). A few things to note: The description includes breakfast but I never did figure out how that was supposed to work. They have a breakfast room with nothing in it. They don't provide milk for your coffee or tea. Buy your own on the way and pop it in the fridge. There is lift access but it is an old narrow lift so not suitable for wheelchairs.