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Reviews from Guests

3.0/5

tripadvisor

293

Reviews

from real guests

Elenainz14

1

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5

I GIVE ONE STAR BECAUSE IT IS NOT POSSIBLE TO GIVE ZERO. Abandoned structure and no one who responds after booking!!!!!! We booked with Smartbox, with confirmation of booking and after arriving there we were in disbelief. No one ever answered the intercom, much less the phone. SHAMEFUL! ABSOLUTELY DO NOT BOOK.

Anny1014

1

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5

Unfortunately I cannot review after the experience because I was unable to do it due to the manager, Emanuele, being incorrect. I stupidly trusted him and the booking via email after several phone calls. We had 3 smartboxes plus we would have paid for a fourth room and he had assured us that we could stay with all three smartboxes in the same night. Unfortunately, two weeks before our overnight stay he sent me an email canceling the booking, giving explanations without logical sense, contrary to what he had told me and assured me by phone and email. Beyond the negative reviews that can be read, I can say that Smartbox confirmed to me that this person was incorrect, as he should have immediately made the reservation with our codes to have extra security. My mistake in trusting the wrong person. Don't trust me if you have a smartbox!!! Canceling a reservation two weeks later.. For 10 people.. A fool!!!

ronl63

4

/

5

Stayed for 3 nights in September 2017 - Nice Room and Relaxing Venue -Fridge and TV in room. Modern Room . Staff were very nice and helpful including Michael the Manager - offers a good budget price but agree best to have a car if you stay here .Buses to Portovenere or La Spezia is 2 Euro each - 20 minute journey from each to hotel so you can add 8 euro to price per day if you are a couple.Breakfast was good

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi