SAN GIORGIO

We recently stayed at the hotel from Friday to Monday and had a mixed experience. The strongest aspect of our stay was undoubtedly the staff. Everyone we interacted with was courteous, professional, and genuinely helpful, and their attitude made our stay more enjoyable. Unfortunately, there were several issues that we would not expect from a five-star property. We were assigned a room where it was impossible to take a shower standing up in the bathtub because of the heavily sloped ceiling. Considering that the room cost around €1,500 per night for Friday and Saturday, we expected accommodation that matched the price and category of the hotel. The hotel did offer us the opportunity to change rooms starting on Saturday. However, after already spending one night, unpacking our luggage, and settling in, moving rooms would have caused considerable inconvenience. In our view, guests paying these rates should not be expected to deal with this type of disruption. Another disappointing incident was that my wife’s pajamas disappeared during our stay. We assume they were accidentally taken away together with the bed linens during housekeeping, but regardless of the cause, it was an unfortunate experience. Overall, the location and the staff are excellent, but the room allocation and housekeeping issues meant that the experience did not meet the standards or value we expect from a luxury five-star hotel. We hope this feedback helps the management improve the guest experience.

This was an amazing location and hotel. The staff were so kind and helpful, especially Nicolo who gave us the best recommendations and wanted us to feel the most comfortable here.

Just to echo some of the other reviews. If you get a good deal, by all means stay here, but if you are paying $800-$900 per night, just don't expect to get a 5 star hotel. Spa and garden were closed during our stay, but there was no warning on the website or anywhere else until we arrived. Our room was small without much room for a 2nd suitcase. Balcony door wouldn't shut all the way. No amenities like tea or coffee in the room. Breakfast buffet was nice, but had to pay to get things off the a la carte menu which just felt cheap. I think if we expected a 3 star hotel, then we wouldn't have been so disappointed in what we were getting. On the plus side, service at reception was good and it is a very short walk down to the water.