Hotel The Gray Milano

Hotel located in the heart of Milan just a few steps from the Duomo. Welcoming, helpful, polite, and always smiling staff; rooms with every type of comfort and very quiet. Continental breakfast with everything you could want. Highly recommended hotel!

We had a very pleasant stay in this hotel, which has a lot of charm, even though we found the decor of our beautiful room a bit too modern for our taste as seniors, and especially the hotel is very well located, just a stone's throw from the Duomo, the splendid Vittorio Emmanuele Gallery, La Scala, and the beautiful shopping streets. The very kind and efficient staff were attentive, the breakfast was very good, and we were also able to enjoy the shaded terrace (even though it was very sunny) for a quick lunch. The only complaint is the great difficulty of arriving by car to the hotel located in a pedestrian zone without being informed during the garage reservation.... I think it would be helpful to provide explanations in advance!

Firstly I want to list the positives. The location is excellent - it is within 25 mins walk of anything you might want to do. The service was very good as well. The concierge was proactive in warning us about travel problems and offering advice. The breakfast and the service at breakfast were excellent too. The less good elements. The room had a bath and shower. The bath ran tepid and the shower too hot. There were niggling clicking sounds in the room we could not trace, but to be fair we didn't report it. There is a shortage of sockets in the room. The disappointment was also the price. We planned the trip months in advance and prepaid in full at the advertised best rate. However it is only the best rate on that date. Two months later the room was 150 Euro cheaper. I know the risk was mine and I did not expect a retrospective credit but there was no recognition by the hotel - no complementary bottle, or room upgrade or voucher to spend. My advice - secure a room on cancellation available then look out for better rate when they might have lower than expected occupancy. Note they also add a (desceretionary) service charge to the room charge. Just budget for it.