Residenza Lago di Lugano

Worse experience ever. Never rent or trust these people. They took my money and wanted me to send them documents through emails, never showed up at the building. And you can get way better places for less money. Don’t trust them it’s my only advise. I cancelled, and they never returned my money. Once you pay they don’t care and treat you like you’re receiving a favor from them.

My family and I stayed 4 nights at the Parco San Marco Residenza, when we booked the stay at hotels.com we thought we were checking in a the 5 star Parco San Marco Lifestyle Beach Resort. Unfortunately this turned out not to be the case, which became very apparent when we checked in at the reception. Here we found out that the Parco San Marco Residenza, are apparently holiday Apartments connected to the Parco San Marco Lifestyle Beach Resort. This was a huge surprise to us, so instead of checking in at a five star hotel we checked in to a nice and clean apartment on the hotel grounds. This was however situated near to a very nosy road that made is sound like we had the “autostrade” in the living room. Also the apartment was with out air-condition making it very hard to sleep with temperatures near 40 degrees. (not something you would expect at a five star hotel?) The cleaning of these apartments were apparently the very last ones on the cleaning personals list, the 4 nights we were there the apartments had never been cleaned by 15 pm it only happened later. None of this was clear in the advertisement on Hotels.com disappointing us deeply. Another disappointing thing you should be aware of before checking in to Residenza is that EVERYTHING IS EXTERA: If you want to use the children’s pool (nice if you like us bring your kids) it is 50 euros extra per day. Parking is 10 euros per day, use of the kitchen in the apartment is 60 euros. Breakfast is definitely not included when you are staying at the Residenza (it is 56 euros per day for two adults and two kids). My suggestion to the hotel management is to stop using this unfair price strategy that makes the final price totally non-transparent. Put the real price on the price tag. One thing that I cannot complain about is the excellent service we got from the personal and management, they took our complains seriously and were very kind to us. However this does not change the fact that the advertisement on hotels.com did not live up to our expectations. Andreas

Away from Como and all the turist but stil only 15 mins drive. One of the most fantastic placed I have been and would come back anytime. Private beach were u dont have to rush down to get a sunbed, 3 restaurants, Michelin guide. Amazing water temparetur and just friendly staff. view, food, beds, kitchen, loved it only negative things is no airconditioning, but luckely they have fans and rooms a quit chilled. Parking cost money, and at arrivel we were told it cost money ro use the kids area. Our kifs were 12/17 so no need for that. They loved to be in the lake area.