Apollo

We started off quite well, but concluded rather poorly. We stayed at the hotel, unfortunately due to health issues, three times. The first experience, in the first decade of May, left us sufficiently satisfied, so much so that for the subsequent check-up, in the second decade, I booked a room again. This time, however, we were far from satisfied. The accommodation had problems in the bathroom and, this time, we noticed a lack of cleanliness. But we made do regardless. I booked again for the subsequent check-up. Due to back problems, a ground floor room was requested, as the stairs were not suitable. Upon arriving at the hotel, our accommodation was instead on the second and top floor, without an elevator and with quite a few stairs. We pointed out that the reservation was for a ground floor room, but we still ended up on the second floor. We entered the room, with the windows completely closed and a smell of smoke that did not leave us, despite opening the windows, and which only faded after moving the blankets outside the room. And the cleanliness was a bit worse than the previous time. In the afternoon, we informed a kind gentleman, the same one who had taken the reservation, about the situation: there was no remedy for the smoke, and as for the room, a check by him confirmed that it was indeed reserved on the ground floor. At the time of departure, during payment, we also pointed out the mix-up to the lady, but the response was to open a page of the register and say that no reservation was noted for the ground floor. I wonder: how did the other person find it? It is not true that the customer is always right, but when they are, at least apologizing for the inconvenience, including the "smell" of smoke, seems like the least one could do, especially for a customer. I have to return to Milan again, even multiple times, and despite things not going well, I intended to book again, also for the convenient location, but the attitude and the desire to be "right at all costs" made me change my mind. But the lady did not seem "sorry" to me. What a shame. Overall, the experience of the three stays is negative. Especially due to the events of the last time. I would have apologized and would have done everything to find a better arrangement.

AWFUL! I had booked a double room two months earlier where it said "NO PREPAYMENT, PAY IN PROPERTY" and "CHECK-IN FROM 12". On the morning of arrival I get the transaction on the card while I was still traveling, but it was declined because I knew I would pay at the property and at that time I had not loaded the money on the card. Upon arrival we were told that the reservation had been cancelled (Without a prior call) and that the room had been resold immediately. We were also told that check-in was by 2pm (but it is not written anywhere). Bad experience! I don't recommend it.

Hotel you need as indicated by many clients who were there renovations. Loose light trim. Bathroom with small shower tray, wc uncomfortable little space. Enter breakfast which is varied coffee, industrial pastries, water and orange juice. Being on the street where the tram 24 passes because you can hear, so if you have light sleep then you will not sleep well. Heating well. The taps are typical of Italy. There is no elevator to climb to the floors above.