Hotel Mozart

3.0 / 5

•

6 Piazza Gerusalemme, Milan, Lombardy, Italy, 20154

Reviews from Guests

3.0/5

991

Reviews

from real guests

mariepenroz

The room smelled damp - a very bad odour coming from the bathroom - the shower leaked - toilet roll holder was busted, completely loose - sofa bed really uncomfortable - reading light broken on one side of the bed. Not a Deluxe room as advertised on website. I reported the issues the following morning but was not greeted amicably, no apologies were made but instead, I was made to feel uncomfortable, the communication between the staff members was in Italian although I could understand as I speak Spanish, was not polite, comments were made between the staff about my complaint and was told that their engineer would take a look. To add to this, the lifts were suspended one night and we had to walk up to the 4th floor (that’s where our room was) coming from an 14 hour trip to Lake Como! Last thing we needed was to walk up the stairs to our room. Breakfast was ok, but again, no friendly faces but instead, it was more like hurry up and eat attitude. Our table was being cleared even before we’d finished eating our breakfast! There was only one staff member that stood out from the rest, I didn’t get his name but he was a nice chap, received us with a pleasant smile and was very professional. On a positive note, the location was ideal, close to public transport and a good night life - not too noisy-with lots of restaurants to suit every budget. Unlikely to visit again to be honest.

Janey1966

I liked the Hotel Mozart - I received a very warm welcome from the reception staff on arrival, my room was a good size with very comfortable beds; clean, quiet and a nice view over the square. Loved the Argan products. I was only there for one night and didn't use the bar, but I did have breakfast which was extensive and good quality. On departure, once again, I received excellent service and they were able to order me a taxi to the airport within minutes. I'm not sure why there were such negative reviews about the staff, as my experience was very positive. The only comment I would make is that I would not rate this as a 4 star hotel, as there is no restaurant and the bar isn't really a bar, but it is a very good 3 star.

Umberto2264

A double room only on paper, small and a bathroom without bidet..... we are not in France! However a declared four star but in reality a barely three star. Not recommended!!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room sanitization opt-out available

24-Hour Front Desk

Currency Exchange

Cashless payment service

Restaurant

German Spoken

Valet Parking

Contactless check-in/out

Hungarian Spoken

Hair/Beauty Salon

Car park [on-site]

Professional-grade sanitizing services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

Hand sanitizer

Portuguese Spoken

Sterilizing equipment

Russian Spoken

Protective screens in common areas

Car park [nearby]

Spanish Spoken

Heating in public area

Staff trained in safety protocol

Smoke-free property

Norwegian Spoken

Wi-Fi in public areas

Free face masks

Daily Housekeeping

Shared Lounge/TV Area

Full american breakfast

French Spoken

Room Service

Body thermometer

Nightclub/DJ

Italian Spoken

Indonesian Spoken

Elevator

Shared stationery removed

Hot water linen and laundry washing

Non-smoking Rooms

Icelandic Spoken

Finnish Spoken

Safe dining setup

Special Diet Meals (upon request)

Laundry

Dry Cleaning

Soundproof Rooms

First aid kit

Temperature check for guests and staff

Snack Bar

Face coverings on staff

Breakfast in the Room

Daily disinfection in all rooms

Suit Press

Invoice provided

Car park [charges apply]

English Spoken

Anti-viral cleaning products

Daily disinfection in common areas

Ironing Service

Air conditioning in public area

Karaoke

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Family/child friendly

Family Rooms

Playground

Shared Kitchen

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room sanitization opt-out available

24-Hour Front Desk

Currency Exchange

Cashless payment service

Restaurant

German Spoken

Valet Parking

Contactless check-in/out

Hungarian Spoken

Hair/Beauty Salon

Car park [on-site]

Professional-grade sanitizing services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

10 Available Room Types

Superior Room

15 Square Meter

Hair dryer

Private bathroom

Shower

Free Toiletries

Towels

On-demand movies

Cable Channels

Telephone

Wifi (Surcharge)

Free Wifi

Air Conditioning

Slippers

Soundproof

Tea/Coffee Maker

Minibar

Daily housekeeping

Desk

Window

Safe

Non-smoking

Electric Kettle

Clothes Rack

Extra Long Beds (> 6.5 ft)

Internet [LAN]

Sleep comfort items

Separate shower/bathtub

Bathrobes

Free instant coffee

Room service [24-hour]

Triple Room

Non-smoking

Electric Kettle

Soundproof

Air Conditioning

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Internet [LAN]

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Room service [24-hour]

Superior Single Room, 1 Twin Bed

Non-smoking

Electric Kettle

Soundproof

Air Conditioning

Minibar

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Internet [LAN]

Towels

Sleep comfort items

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Free instant coffee

Room service [24-hour]

Junior Suite, 1 King Bed (Double Sofa Bed for 2 children)

Junior Suite, 1 King Bed (Double Sofa Bed for 2 children)

Non-smoking

Electric Kettle

Soundproof

Air Conditioning

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Internet [LAN]

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Room service [24-hour]

Classic Single Room, 1 Twin Bed

Smoking allowed

Electric Kettle

Soundproof

Air Conditioning

Minibar

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

Extra Long Beds (> 6.5 ft)

Internet [LAN]

Towels

Sleep comfort items

Separate shower/bathtub

Private bathroom

Free Toiletries

Hair dryer

Free instant coffee

Room service [24-hour]

Facilities Details

Parking and Transportation

Valet Parking

Food & Drink

Restaurant

Breakfast service

Buffet-Style Restaurant

Full american breakfast

Room Service

Bar

Special Diet Meals (upon request)

Snack Bar

Breakfast in the Room

Front Desk Services

24-Hour Front Desk

Currency Exchange

Entertainment and Family Services

Contactless check-in/out

Heating in public area

Smoke-free property

Nightclub/DJ

Family/child friendly

Invoice provided

Playground

Air conditioning in public area

Karaoke

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Shared Lounge/TV Area

Shared Kitchen

Cleaning Services

Room sanitization opt-out available

Cashless payment service

Professional-grade sanitizing services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

Hand sanitizer

Sterilizing equipment

Protective screens in common areas

Staff trained in safety protocol

Free face masks

Daily Housekeeping

Body thermometer

Shared stationery removed

Hot water linen and laundry washing

Safe dining setup

Laundry

Dry Cleaning

First aid kit

Temperature check for guests and staff

Face coverings on staff

Daily disinfection in all rooms

Suit Press

Anti-viral cleaning products

Daily disinfection in common areas

Ironing Service

Languages Spoken

German Spoken

Hungarian Spoken

Portuguese Spoken

Russian Spoken

Spanish Spoken

Norwegian Spoken

French Spoken

Italian Spoken

Indonesian Spoken

Icelandic Spoken

Finnish Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Designated Smoking Area

Car park [on-site]

Car park [nearby]

Family Rooms

Elevator

Non-smoking Rooms

Soundproof Rooms

Check-in [24-hour]

Car park [charges apply]