Hotel Palazzo Delle Stelline

Shameful. Rude. Zero professionalism. The gentleman at the reception shouted in my face. He treated me as if I were a homeless woman who had entered their beautiful place, where they didn't even know how to clean the room my friend had booked. They changed the room hoping that my friend wouldn't notice, and when she complained that the room she had booked didn't match the photos they replied "oh well you're alone. What's the problem with it being small?” You are truly shameful. A place to avoid.

My stay at Hotel Palazzo Delle Stelline in Milan was incredibly disappointing. Despite being a large property, it was poorly maintained. Contrary to the information provided on Hotels.com, none of the elevators were operational during my visit, which made it extremely challenging to lug a heavy 23kg suitcase up to the third floor. Additionally, each floor seemed unusually high compared to standard floors in other hotels.The kitchen service was also severely lacking. There appeared to be a shortage of staff or food, as guests had to scavenge for coffee cups and wait excessively long for basic breakfast items like scrambled eggs and bread to be replenished.To make matters worse, my request for a housekeeping check on the bidet resulted in a shocking display of poor hygiene. The housekeeper simply inserted her bare hands into the bidet and then proceeded to handle fresh towels without washing them. This blatant disregard for cleanliness left me feeling disgusted and uncomfortable.In conclusion, I strongly advise against staying at Hotel Palazzo Delle Stelline. It is in dire need of attention and renovation. Perhaps a reputable hotelier giant could acquire the property and breathe new life into it. As it stands, it falls far short of basic standards and is not recommended for discerning travelers.

Unsafe common spaces due to work in progress which were not reported at the time of booking, poor lighting in the cloister and the absence of working lifts make this hotel unsuitable for welcoming guests with dignity. The room was dirty, smelly and full of mosquitoes.