Hotel Santa Caterina

I booked this hotel, because I had an early flight to catch from Bergamo Airport. I arrived at 22:30 and left at 6:00 in the morning, so I can only review the room. The room is really clean and new. The bathroom is spacious and the shower is like a massage, after a long day travelling. The guy on the reception was helpful. Wifi works in the room! Would totally stay again.

The hotel location is nice — not far from old town, on a quiet street. Rooms are small but clean. And service… well… The day before our way home we warned one of the boys on reception we need a cab at 04:30. We got up one hour earlier, got ready, packed what's left unpacked from the evening earlier and got out to the lobby. We should have left the key card at the reception and get to airport. There was no taxi. Reception is closed from 22:00 to 07:30. At 04:50 after trying to use taxi call center I decided to use one of the emergency numbers at the reception. The guy that came down to our aid did not speak english. After five minutes of explaining what happened he called the taxi and kindly reminded us we have to pay room tax (2.50 per person per night). Be warned: if you decide to stay there — be sure you sort things out at reception at least twice.

I stayed alone in the hotel during the first 2 weeks, and my girlfriend joined me the last 2 nights. I told the Manager that my girlfriend would be joining, and that I would be happy to pay the difference in price for a second person. The manager said I could stay in my room or move to a larger room. I chose to move to the larger room. Then, upon check-out, she charged me for my original room and the new room, giving me only a mere 12 Euro discount on the second room (yes; I was charged for 2 rooms!). I found this to be outrageous since it was never communicated to me that I would still be charged for my original room, nor was there any mention of any pricing at all until I checked out. Who would ever book two rooms and leave one empty in a hotel? I should also add that the key to my original room was taken away from me (so, although I had 2 rooms, I had no access to one of them). What hotel staff doesn't mention precise pricing to a customer before they make a purchase? I felt as though I was taken advantage of as a foreigner, since while she recommended I take the larger room, she conveniently left out the part that I would be charged for my original room AND the larger room. I followed up in a few emails raising my concerns, but then she (the manager) was more concerned with proving her point than trying to keep me (the client) happy. She took it personally, not realizing that she is in the business of keeping clients happy. Indeed, I wrote the same review on booking.com, and as expected, she keeps trying to justify herself without ever taking some blame. I noticed her doing this with other clients as well. In reference to her comment that I wrote a positive note to her, this was to help her with a complaint she has with a neighbouring business, and I wrote this note before I was charged for a second room. My stay was pleasant up until she surprised me with the charge. Moreover, I helped edit her hotel's service questionnaire in english. I was a good client. I suppose she just doesn't care about my future business. For this reason, I would not recommend the hotel. I will not be staying there again, nor will I recommend it to others.