Hotel Eden

We stayed for 1 night in June. Our satnav sent us the wrong way, but the Hotel is actually well signed within the town. There were no other cars in the car park, we actually thought it was closed! But we went inside and were checked in by a lady who didn't speak any English. She showed us to our room and there was a power cut throughout the whole hotel so the electricity wasn't working, but we had a nap for a couple of hours and when we woke up it was back up and running. The whole hotel was completely deserted... very strange for a big building to have no one in it! We wanted to take a dip in the pool and I wanted to have a look at the spa treatments, so we walked across the carpark to find the pool drained and the spa closed. Not exactly what we were expecting!! I wasn't particularly happy here however it was only for one night so we stuck it out, the room was clean and the bathroom large if not a bit dated, only thing was that the shower flooded all over the floor when it was used which was a pain. The bed was comfy and it was so quite which was lovely. In the morning we got up and went to check out, we did have breakfast included in our price but didn't expect it to be put on as we were the only ones there, however the lady on the desk offered us breakfast which was a nice surprise! So we went into the dining room and she brought us coffee, and there was a lovely breakfast of cereal, pastries, cheese etc laid out for 2 people. It was a very sweet gesture and really made the stay worth it for me! Plus there were some amazing views of the National Park out from the terrace! This is a large hotel which I assume is usually a ski resort, obviously we were out of season which was a shame! I'm sure the atmosphere is much better when it's busy.

Food is bland. Overcooked pasta and dry veal. Also, meat filled pasta felt like it was plastic with chewy ground meat inside. We will not be back here anytime soon. Service was terrible and slow .My friends and my wife ordered steak medium rare and they got way over-cooked. The staff charged us for the wrong menu item and we paid more. Didnt have the heart to bring it to their attention. Rooms are not bad but expensive for what they offer

Have stayed at the Eden twice. The staff are just amazing and cant do enough for you. The rooms are very comfortable and the bathrooms great. Would really recommend it to anyone travelling to the Marche region.