Nibaru

Complete relaxation without any interference; in fact, I was asked for suggestions to improve the stay, but I had none as I was already fully satisfied.

I am a former employee and I leave my review here since it is not visible on Indeed despite being published. My hiring was indirect through an agency; they had guaranteed me over the phone that it was not an isolated place (not having a car, it was necessary to have the minimum within walking distance). I also asked about the uniform, and they assured me that they would provide it there; I would not have had problems taking my own, but I trusted them. I arrived at an isolated place, only the apron, and I was scolded for this by the housekeeper, not even having the time to drop off my suitcase after 4 hours of travel, we started immediately, and the housekeeper had more to say in front of my colleagues because I was not doing things correctly as they did (first day just arrived!!). We went to the cafeteria, few dishes, with little quantity, a mess, we finished work and there was literally nothing around the room and work, neither for necessity nor for leisure, nothing. Always due to the housekeeper's decision, I could only use the washing machine once I had "learned well." I told the agency in question, which is Omnis, off, and I sent both them and the housekeeper packing the next day.

PROS: -Staff member Luca has to be commended! He is very good at his job, and elevates this hotel, single-handedly! -The cleaning staff must also be commended. They left the room absolutely spotless each day. Very impressive for a beach-area hotel, they managed to ensure there was no sand anywhere in the room each day. -The beds are not too hard. -The pool area is nice, if you want a break from the beaches. -Obviously the main reason we all stay here; the location! It is an affordable hotel, in an expensive area. -The SUPERIOR rooms are great. -The GARDEN VIEW rooms are average, they would be great except their bathrooms are very dated, and the showers have some clogging issues. -The normal rooms are average to bad, unless you're on the top floor as this reduces noise. CONS: -The other front of house staff are a bit gruff. -This has been mentioned by others, but I must agree that the wall paper is chipped, and often the hotel appears grotty in general. -Some ants around, and some walls looked like they had water damage (ie risk of mold) -Unfortunately, the breakfast is actually 'appalling'. This was probably the worst part. They stop replenishing at around 9.45am, but they tell guests the breakfast ends at 10.30am. But half the food is not available from 9.45am. The only cooked food available was scrambled eggs and bacon. The only pastries, a croissant. That's it! I also asked on the first day, will the food be replenished, and they said no, when its gone its gone. This is obviously ridiculous for a 4-star! This is not the class of the people who want to stay in 4-stars. We do not race eachother to get the scraps. We do not race to put our towels on sunbeds, like Ayia Napa! We do not behave this way. It is absolutely basic to expect breakfast to be replenished within the stated breakfast serving times, and this element of Hotel Nibaru is absolutely unacceptable. The other food is just toast, yoghurt and cold cut meats with many flies around. The breakfast staff were aloof at best, and rude at times. The reaction to asking for a coffee, was like asking for their social security number! You have to make your own tea with a kettle in the breakfast room, have never seen this before! Way too many flies in the breakfast room and seating area, this should be addressed. The ambience is bad, with cheap plastic chairs and some tacky pop radio music playing. Again, not reflective of a 4-star. -No special amenities in room, i.e. no slippers or robe. -Only 2 English TV channels, BBC news and News 24! Again, very very unusual for a 4-star hotel. -Phone in room doesn't work so no connection to reception. Again, not acceptable for a 4-star. OVERALL: -Should be listed as a 2 or 3-star hotel. I agree with other reviews that this hotel should absolutely, categorically NOT be classified as a 4-star. How it obtained a 4-star, I will never understand! Maybe some Italian magic with the hotel grading system! -Its very basic. -Don't get me wrong, its not a disaster. If you want a decent 2 or 3-star, this should be OK, if you use the rooms I listed above. However if you expect a 4-star, you will be seriously disappointed. If you can afford it, stay elsewhere. If not, change your expectations, stay in decent room, and its fine. -Also, if you go off-season, you will get a much better room-rate, which matches the hotel more closely. I would not recommend paying more than 150 a night for this place! -In my opinion, if they change the rating, and stop claiming to a be a 4-star, many of these issues would be solved, because the main issue is the discrepancy between star rating, and reality. Do not pretend to be something you are not!