Club Hotel Baia Aranzos

We stayed here for a week (we were here last year too), quiet hotel, good and varied food, very kind staff.. improvements should be made, especially regarding the room cleaning, which is very superficial, and the entertainment end time, which finishes at 10:45 PM in the evening. Then for the rest we were fine..

4 STARS? THE PHOTOS SPEAK FOR THEMSELVES. I waited until the end of the vacation for this review, because what we experienced at Baia Aranzos goes well beyond a simple negative experience. The only positive notes are the outdoor greenery and the pool: beautiful and relatively large. For everything else, I really struggle to understand how this property can be classified as 4 stars. The cleanliness of the rooms is probably the most serious aspect. Behind the wardrobes we found cookie packages and other trash left by previous guests, under the beds accumulated dirt and cobwebs present since our arrival. During a week-long stay, the bathroom was never really cleaned and the sink remained clogged for the entire week, despite our reports. To this is added an unacceptable state of maintenance: electrical outlets and plates ripped out, an outlet detached from the wall with the compartment behind it open, external structures cracked and deteriorated, blankets dirty and heavily worn. The attached photographs show exactly what we found. Even getting towels has become a problem. They were not being changed and, after repeated requests, it was explained to us that they did not have enough towels for all the rooms. The solution was to give us pool towels to use after showering. The dining aspect probably reaches the lowest point of the entire stay. Calling it a restaurant would be inaccurate: it is a cafeteria, and I say this without wanting to offend cafeterias. Chaos, dirty dishes, food on the floor, extremely modest quality, and almost non-existent service. The water management is a scene that I think perfectly summarizes the level of service: six-packs of plastic water bottles, still in their supermarket packaging, were placed on a common table. Every guest had to go there, open the package, and take their own bottle independently. Naturally, the water was almost always warm. When I asked a waiter if it was possible to have some cold water, I was basically told that that was what they had and I had to settle for it. But unfortunately, this is almost secondary to the rest. During our stay, we repeatedly found hair in our food and, on one occasion, even a metal staple in what we were eating. This is also photographically documented. I went to the reception several times to ask for explanations and action, almost always without obtaining concrete solutions. Almost every time I went to the reception, I found other guests in line to complain. I can imagine how difficult it is to spend a shift constantly collecting complaints for problems that the girls at the reception are evidently not given the means to solve. The equipped beach is also consistent with the rest: old and dilapidated umbrellas and sunbeds stained with animal excrement. And let me be clear: I am not expecting a luxury hotel. I am judging a facility that presents itself and is classified as a 4-star hotel. I can accept an outdated facility, simple decor, or a buffet without great expectations. What I do not consider acceptable is filth, poor maintenance, basic services that are missing, and situations like those I have described and photographed. Precisely for this reason, I intend to get to the bottom of the property's classification as well. I inquired about the system in place in Sardinia and I want to understand if all the necessary requirements for a 4-star property are actually present and correspond to what was declared in the self-classification procedure submitted to the local municipality. I am not asking those who read this to trust my opinion. Look at the photographs. I have been traveling for many years and have stayed in properties of every level. Baia Aranzos is, without hesitation, the worst hotel experience I can remember. ⭐ 1 star, exclusively because it is not possible to assign zero.

I returned to this resort after 7 years and the experience was quite disappointing. The positive aspects that I found again were the great kindness of all the staff, both at the reception and in the dining room, and the exterior maintenance of the resort. There is a lot of well-kept greenery, and a nice pool area. Unfortunately, we were assigned an unwelcoming room with various problems, which in my opinion is not tolerable in a 4-star property and, moreover, for a 10-day stay (room A6). Among the various things, I point out the malfunction of the safe, the poor functioning of the air conditioner, which one night started making an annoying noise that kept us awake all night, the bad smell of sewage coming from the bathroom, the television with only 5 channels because it was not connected to an antenna but to the satellite, among other things with a preset block, the total absence of internet, both via Wi-Fi and through our telephone operators, in the room, on the patio, and in the surrounding garden, the presence in the room of cracks as long as the walls, and the poor maintenance of the fixtures (see bathroom door). These things were obviously reported by me to the reception and some problems were solved (for example, the air conditioner was partially fixed the next day), but I really had the feeling of a lack of care towards the customer. I feel I must say that a room like the one described should not be assigned but fixed first, also for a matter of decency; in fact, one must remember that people, after a year of work, usually take only one vacation and if they choose a 4-star property they expect certain standards and should not spend their time at the reception listing the problems of their accommodation. I am also convinced that there are certainly better rooms in the resort than the one assigned. From the point of view of catering, I found a decent level, not exceptional, but sufficient, both at breakfast and at dinner. Instead, I must highlight a beautiful Ferragosto evening.