Riviera

3.0 / 5

•

Via Fratelli Cervi 6, 07041

Reviews from Guests

3.0/5

444

Reviews

from real guests

peteroL2803HW

very helpful staff, good breakfast, room cleaned regularly. we recommend this accommodation

donatiflavio

There are two points that lead us to give such a low rating. The first is the structure, defined as 4 stars but not deserving of them. The second point is the little consideration shown by the management towards the customers. For three consecutive nights, there was a power outage lasting from 1 to 2 hours; one night we had a romantic appointment at a starred restaurant and could not take a shower. We expressed our disappointment both verbally and through an email, but the response was that it was not their problem and that they would do nothing. We consider this behavior unprofessional and inappropriate treatment towards customers. We had already been to that establishment 4 years ago and at that time we had a good experience, but after this, we will definitely not return. A note of praise goes to the breakfast staff, who were kind, helpful, and attentive to customers; perhaps the management should learn from them.

G732MDpaoloc

Super Hotel, all fantastic. Second year in this hotel, we are truly happy. Congratulations to all the staff, from breakfast to cleaning, but a big thank you to Michele and Dario, two wonderful people, great workers. See you soon!!!

Facilities Details