Caesar Palace

I stayed at this property for several days and, after having frequented many resorts, I can say that this was one of the most disappointing experiences. In my opinion, this property is absolutely not up to the standard of a 4-star hotel. I'll start with a useful piece of information: those who wish to use the safe must leave a €50 deposit, which is then returned at check-out. This, however, is certainly not the main problem. First of all, there are not enough sun loungers for all the guests, an unacceptable situation for a resort of this category. The entertainment is practically nonexistent. The staff members are very young and inexperienced (with the exception of the head entertainer, the only one who conveyed a bit of professionalism, friendliness, and energy). Activities were limited almost exclusively to bocce, ping pong, and a few games of water handball lasting only a few minutes. A truly poor program for a facility that calls itself 4 stars. The most negative point, however, is undoubtedly the dining. The quality of the food is decidedly low and the selection is more reminiscent of a cafeteria than a resort restaurant. Furthermore, the service is extremely disorganized: it was enough to get up from the table for a few minutes, clearly indicating that one would be returning, to find everything cleared away, including full glasses, an absurd waste that forced one to start all over again. But the most unpleasant aspect was the attitude of a dining room attendant in the pasta section. Every day he would yell, make noise, and continue to make inappropriate remarks to the guests. The phrase that left me completely speechless was, said in the Sicilian dialect: "Do you like eating expired things?", that is: "Do you like eating expired things?" A joke like that is absolutely inappropriate, even if said jokingly. Furthermore, he kept repeating phrases like: "Oh my, don't eat too much, you're going to eat the same thing tonight anyway." Behaviors that, besides being unprofessional, were truly annoying and harassing. The restaurant's organization also left much to be desired: on a Friday at 1:15 PM, the bread was already gone, as were the ribs, which were no longer being restocked. It is unthinkable that during the height of service such basic products are missing without being replaced. The rooms are average, with no particular merits or flaws. The only truly positive note goes to the cleaning lady, always kind, smiling, and helpful, one of the few people who left a pleasant memory. I often saw the manager walking around the facility, but his presence seemed completely ineffective: the problems were evident and no one seemed to care about solving them. In conclusion, I would only recommend this facility to those looking for a weekend without too many expectations. If, on the other hand, you are looking for a real 4-star tourist resort, with services, entertainment, organization, and dining that live up to the category, I suggest you look elsewhere.

Terrible experience. Old and dirty hotel, very poor cleaning of common areas, including the elevators, and the rooms. Cockroaches in the garden. Water was leaking from the ceiling in our room's bathroom and the one next door, but the reception staff did not care at all. The dining room needs a nice renovation, as does the staff who mock and make fun of the customers. No cleaning, with greasy and sticky placemats that are not changed between one customer and the next. Not recommended.

We have just finished our stay at the Caesar Palace in Giardini Naxos. Overall, the experience was decent, but unfortunately we do not feel we would return. The staff was always quite kind and helpful, and check-in was simple, with clear information. One of the strong points is certainly the shuttle to the beach: punctual, comfortable, and with a very courteous driver. The room is in need of a major renovation. The furnishings are dated and the cleanliness was barely sufficient. The double bed was comfortable, while the two single beds were actually sofa beds. The bathroom was the most disappointing aspect: water leaks, a clogged bidet, and a persistent bad odor coming from the drains. The only positive note: the towels, soft and of excellent quality. Furthermore, our room overlooked the hotel theater and every night, until midnight, it was difficult to rest because of the noise from the entertainment. The air conditioning could also be improved. The general cleanliness of the hotel leaves much to be desired. Common areas and elevators were often dirty and neglected. We also reported the need to clean the elevator several times, but with no result. The cuisine was a pleasant surprise due to the quality of the dishes: first and second courses were generally good. However, the variety is quite limited. Breakfast and the appetizer buffet at lunch and dinner were practically identical every day, making everything quite repetitive. The dining room was often very crowded and chaotic. The tablecloths were plastic and, between one seating and the next, they were simply wiped down with a cloth. They were often sticky and did not give a feeling of cleanliness. With the high number of guests and the continuous turnover at meals, the restaurant areas also frequently appeared dirty. The unlimited drinks service, however, is excellent. The pool is large but very crowded, so much so that finding a free sunbed is not always easy. The location is decent: the sea is about ten minutes away thanks to the shuttle. The partner beach is well-organized, but the area reserved for the hotel is located right next to the port, an aspect that we personally did not appreciate. The quality of the sea depends a lot on the currents: during our stay, we found it clean only for two days, while in the other three it was rather dirty. Considering the price paid, the value for money is acceptable, but honestly, we would not choose this hotel a second time. Pros: kind staff, efficient shuttle, quality of the first and second courses, and unlimited drinks. Cons: dated structure, insufficient cleaning, restaurant with poorly maintained environments, and location of the partner beach.