Des Etrangers Hotel & SPA

It pretends to be a 5-star hotel but they have no idea what service commitment is. In addition to having an EXCESSIVE OVERPRICE. They also have the audacity to include a supposed additional tip to what has already been paid.

Beautiful hotel in a really good location within really easy walking distance to all the food places and wee shops… great staff also… BUT and it’s a big thing… Do not book sea facing rooms if you are staying on a Friday or Saturday night… there’s a pop up niteclub at the waters edge that went on until 2:30 am both of those nights And it was loud Unless you like that kind of thing obvs Apart from that it would have been an easy 5 star so if you are staying during the week you’ll love it (the Sunday was peaceful)

We were extremely disappointed with the service at this hotel. We paid €80 for valet parking, yet it took 45 minutes for our car to be returned. What made the experience even more frustrating was that our car had been sitting outside the hotel for at least 15 minutes without anyone informing us it was ready. To make matters worse, the car had been parked far from the hotel. If we were going to the airport, we would had lost our flight. Instead of apologizing for the delay, the staff repeatedly insisted it was “only two minutes,” even though we had clearly seen the car waiting there for the last 15 minutes. The lack of accountability was also appalling. The service issues didn’t end there. The bellman mistakenly gave our luggage to another guest, and someone nearly walked away with our belongings. This was completely unacceptable and could have resulted in lost luggage. For a hotel charging premium prices, we expected a much higher standard of service. Unfortunately, the valet and baggage handling were poorly managed, and the staff’s response made the situation even worse. We would not expect this level of service from a hotel in this price range.