Excelsior Palace

Hotel wonderfully located at the entrance to Taormina. The view is extraordinary both over the bay at the foot of the rock and over Mount Etna. Unfortunately this hotel, open since 1904, has fallen asleep on its past successes. Although the staff is very pleasant and available, the hotel lacks elevators, guests come after all the service, linen, and cleaning carts, the huge breakfast room where many guests meet at 9 a.m. only has one coffee machine, the bread for slicing is unslicable and inedible. The very large and beautiful pool is far below the hotel, many many steps to go down or up, there is nothing planned for people who have difficulty walking, A good point for the hotel restaurant, however. Dominique and Bruno M.

Our party of 14 had a wonderful stay and the service from Angela and Rosie was excellent. We hope to come back soon

The hotel is a bit tired. We went as part of a coach tour which included dining. Unlike standard guests, we were allocated seating in a room downstairs away from everyone. We stayed at 3 hotels, and the Excelsior was by far the worse food, quality and taste wise. Reception staff did not appear happy, and one lady was quite rude to my wife, who in mid-conversation turned and dealt with another customer (she obviously was not happy that we were reporting that our air conditioning (in room 036), was not working. Pool good with lots of shade, but about 5 to 10 minute walk from the hotel. Lucky to get a 3 blob rating, only because of its excellent location.