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Reviews from Guests

4.0/5

tripadvisor

14

Reviews

from real guests

FrancescaV859

5

/

5

Everything perfect. Wonderful location, attentive and professional staff, excellent food, clean and well-kept hotel... what can I say, we will definitely return.

patriziacI4189LO

5

/

5

We had the pleasure of staying at the Hotel Porta del Lago in Soiano in the period from 7/8/2026 to 7/16/2026 with a superior room and half-board package. Apart from a few flaws that we will tell you about later, we had a great time for the following reasons: 1- all the staff are truly “pet friendly”: we have a dachshund that, rightly excluding the pool, we were allowed to bring into any space and at any time: from the veranda where we had lunch and breakfast, to all the hotel areas, including the lawns. There was always someone who provided a bowl of water and a pet: things that are appreciated. 2 – the reception staff is competent and always available to try to solve any problem. 3 – nothing to say about the cleaning and the staff in charge, as well as the waiters in charge of table service, kind and capable (thanks for the oil, Alberto!!!!). 4 – the quality of the food is truly excellent and the portions are generous (we always took one portion of everything to share between the two of us and it was more than enough). Just one note: it might be possible to vary a few dishes on the menu from week to week, which otherwise, especially for those staying for a certain period, could become repetitive. 5 – not only the staff, but the local people and those in the surrounding area seemed truly affable and open to always having a chat, even with us unknown tourists, a rare quality nowadays. Now, however, let’s talk about the “flaws” we mentioned earlier: 1 – the first night, which was not included in the stay but which we had to add due to the usual train strikes, we were provided with a ground-floor room. To be a superior room, it could be defined as exceptional, practically a suite: a small living room for television separated from the bed, a bathroom with a hydromassage shower, and a large floor area. Unfortunately, we had to change it because a) it was very damp and had little sunlight, b) once out the door there was no protection or low wall separating it from the stairs leading to the lawn and the pool: our dog is elderly – and you can’t trust him – but we also have a few aches and pains. The room was, however, changed for us immediately to one on the first floor with a balcony: excellent and also very spacious here. 2 – the hotel has a great many stairs, unfortunately none of which are equipped with at least a handrail: this is decidedly dangerous, especially regarding certain stairs that practically exit from the rooms and lead directly to the bar or the pool, overcoming a significant height difference (about 10 steps). 3 – since Soiano is a very “difficult” town, as there are practically no shops and it is cut through by provincial and state roads without sidewalks, it would seem appropriate for the hotel to provide  as indicated on your website!!! (even for a fee) a shuttle service (which is listed on the site as being “fluid and reliable”) to go at least to the nearby towns of Moniga or Manerba to buy some basic necessities, even if not strictly food-related. Aside from these easily solvable details (be careful with the stars, though, which are lost precisely for these reasons!!!) we had a pleasant stay and would like to thank all the staff for their competence, availability, and courtesy. Patrizia and Maurizio

alexyR2283FF

5

/

5

I stayed at this hotel and I truly had a great experience. The facility is welcoming, clean, and well-maintained. I greatly appreciated the service, always kind, available, and professional. The staff was courteous and nice throughout the entire stay, making me feel at ease. Very positive experience, I recommend this hotel to anyone seeking comfort and hospitality. I would definitely return gladly!

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Family/child friendly

Family Rooms

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Garden

Protective screens in common areas

Daily Housekeeping

Hiking

Temperature check for guests and staff

Shared Lounge/TV Area

Guest rooms seal after sanitization

Terrace

24-Hour Front Desk

Khmer Spoken

French Spoken

Security [24-hour]

Cashless payment service

Restaurant

Snack Bar

Heating in public area

Room Service

German Spoken

Breakfast in the Room

Nightclub/DJ

Dutch Spoken

Staff trained in safety protocol

Italian Spoken

Horseback Riding

Elevator

Tours

Shared stationery removed

Doctor/nurse on call

Hungarian Spoken

Golf Course (within 2 miles)

Invoice provided

Hot water linen and laundry washing

Shoeshine

Poolside bar

Professional-grade sanitizing services

Souvenir/Gift Shop

Non-smoking Rooms

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

English Spoken

Smoke-free property

Anti-viral cleaning products

Korean Spoken

Latvian Spoken

Adults Only

Icelandic Spoken

Safe dining setup

Special Diet Meals (upon request)

Swimming pool

Wi-Fi in public areas

Swimming pool [outdoor]

Pool with view

Alternative meal arrangement

Air conditioning in public area

Car park [free of charge]

Hand sanitizer

Bicycles

First aid kit

Yoga room

10 Available Room Types

Classic Room
Classic Room
Classic Room
Classic Room
Classic Room

Classic Room

room-size-icon

20 Square Meter

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Shower

Shower

Free Toiletries

Free Toiletries

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Slippers

Slippers

Soundproof

Soundproof

Minibar

Minibar

Daily housekeeping

Daily housekeeping

Balcony/Terrace

Balcony/Terrace

Sofa

Sofa

Safe

Safe

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Satellite Channels

Satellite Channels

Room service [24-hour]

Room service [24-hour]

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Desk

Desk

Superior Room
Superior Room
Superior Room
Superior Room
Superior Room

Superior Room

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Shower

Shower

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Room service [24-hour]

Room service [24-hour]

TV

TV

Slippers

Slippers

Air Conditioning

Air Conditioning

Private bathroom

Private bathroom

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Economy Room
Economy Room
Economy Room
Economy Room

Economy Room

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Shower

Shower

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Room service [24-hour]

Room service [24-hour]

TV

TV

Slippers

Slippers

Air Conditioning

Air Conditioning

Private bathroom

Private bathroom

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Standard Room
Standard Room
Standard Room
Standard Room

Standard Room

Towels

Towels

Heating

Heating

Sleep comfort items

Sleep comfort items

Non-smoking

Non-smoking

Toilet

Toilet

Shower

Shower

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Room service [24-hour]

Room service [24-hour]

TV

TV

Slippers

Slippers

Air Conditioning

Air Conditioning

Private bathroom

Private bathroom

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Free Toiletries

Free Toiletries

Hair dryer

Hair dryer

Daily housekeeping

Daily housekeeping

Clothes Rack

Clothes Rack

Telephone

Telephone

Desk

Desk

Superior Triple Room
Superior Triple Room
Superior Triple Room

Superior Triple Room

room-size-icon

24 Square Meter

Additional toilet

Additional toilet

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Shower

Shower

Free Toiletries

Free Toiletries

Towels

Towels

Pool facilities

Pool facilities

Radio

Radio

Cable Channels

Cable Channels

Telephone

Telephone

TV

TV

Adapter

Adapter

Air Conditioning

Air Conditioning

Heating

Heating

Hypoallergenic

Hypoallergenic

Linens

Linens

Private Entrance

Private Entrance

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Socket near the bed

Socket near the bed

Soundproof

Soundproof

Dining Table

Dining Table

Free bottled water

Free bottled water

Minibar

Minibar

Daily housekeeping

Daily housekeeping

Balcony/Terrace

Balcony/Terrace

Desk

Desk

Ground floor available

Ground floor available

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Dining Area

Dining Area

Sofa

Sofa

Trash cans

Trash cans

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Baby cot (upon request)

Baby cot (upon request)

Accessible by stairs

Accessible by stairs

Safe

Safe

Locker

Locker

Non-smoking

Non-smoking

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Facilities Details

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Restaurant

Snack Bar

Room Service

Breakfast in the Room

Poolside bar

Bar

Special Diet Meals (upon request)

Alternative meal arrangement

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Hiking

Horseback Riding

Golf Course (within 2 miles)

Entertainment and Family Services

Heating in public area

Nightclub/DJ

Invoice provided

Smoke-free property

Family/child friendly

Air conditioning in public area

Business Facilities

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Terrace

Cleaning Services

Protective screens in common areas

Daily Housekeeping

Temperature check for guests and staff

Guest rooms seal after sanitization

Cashless payment service

Staff trained in safety protocol

Shared stationery removed

Doctor/nurse on call

Hot water linen and laundry washing

Shoeshine

Professional-grade sanitizing services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

Anti-viral cleaning products

Safe dining setup

Hand sanitizer

First aid kit

Languages Spoken

Khmer Spoken

French Spoken

German Spoken

Dutch Spoken

Italian Spoken

Hungarian Spoken

English Spoken

Korean Spoken

Latvian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Security [24-hour]

Check-in [24-hour]

Designated Smoking Area

Pets allowed

Elevator

Tours

Non-smoking Rooms

Adults Only

Swimming pool

Family Rooms

Swimming pool [outdoor]

Pool with view

Car park [free of charge]

Bicycles

Yoga room