Piccolo Hotel

We have stayed at Al Piccolo Hotel twice and will be back. We love the family atmosphere, the dinners, and the peaceful setting, as well as the fact that it’s a great starting point for local excursions or *via ferrata* routes. There is free parking at the hotel, and it is also easy to get around the Val di Fassa by bus—which is free (you just need to pick up a card from the hotel). We highly recommend it!

I stayed here for a few days and found a very familiar environment and great courtesy from all the staff. The hotel is in a very convenient and strategic position to reach the main places of interest for hiking or mountain walks. It has parking spaces reserved for customers and the possibility of using the charging service for electric vehicles. The rooms are well-kept and clean, while breakfast and dinner were rich and of excellent quality. A gem: cookies offered for the trip. A small gesture that nevertheless embodies great attention to the customer. Until next time!

The room was clean and comfortable, so in this respect, we have nothing to complain about. Unfortunately, the rest of the experience was well below expectations. Dinner disappointed us: a very limited menu and the risotto my partner ordered arrived clearly prepared in advance. The thing that left us speechless was hearing the staff say to us: "It's overcooked, but it's still good". A response that we do not consider acceptable. The biggest disappointment, however, concerns the handling of a problem with our car. Before leaving for a night in a mountain hut, we had asked for permission to leave it parked behind the hotel and we were assured that there would be no problems. Upon our return, we found a deep scratch on the side, near the bumper. At first, the owners' son was very helpful: he made a few phone calls to try to understand what had happened and told us that they would try to meet us halfway. The body shop's estimate is about 300 euros and it seemed there was a willingness to find a shared solution. After a few days, however, their attitude changed completely. We were told repeatedly that no one had entered the parking lot, going so far as to make us feel as if our story was not very credible. We cannot know for sure what happened, also because the parking lot in the back is not under video surveillance, but precisely for this reason we would have expected more correct and transparent management. The problem is not the 150 euros that we had hypothesized splitting, but the way in which the situation was handled. It would have been much more professional to tell us from the beginning that they did not intend to contribute to the expense, instead of making us believe the opposite. Too bad, because a good room alone is not enough to compensate for service and customer management of this level. We, unfortunately, do not feel like recommending this property.