La Cianella

Beautiful view, excellent breakfast, and pleasant silence. Here end the positive aspects, due in large part to the location rather than the management. The stay begins with an hour-long wait outside the entrance gate, under the sun, in the middle of the nothingness of the countryside, without even being able to use a bathroom after a trip of over 3 hours, and not knowing where to leave the car. The place is inaccessible except with high-clearance vehicles (about 2 km of dirt road uphill full of curves), so clearly we could not turn back. We arrived an hour early (at 3:00 PM) after notification via email, in response to their request to specify if the arrival time would be outside the scheduled window for check-in (from 4:00 PM). I premise that, the following day, we were able to joyfully note that other clients were welcomed right at the time when we were outside the gate waiting. Perhaps they had also notified them and had the luck of receiving a response? The same night there was a flood, and due to an error of ours in closing the French door correctly, some water entered the room. After a night spent trying to soak up the floor and organize the wet clothes, still unaware that the error was ours (we thought the door closed poorly), we would have liked to have breakfast in peace to then subsequently communicate the problem. The water in the room had been there since 4 in the morning; it could have waited another 20 minutes. We are interrupted by the owner, who, with an inquisitive and aggressive manner, in front of the other guests, asks us if water had entered our room at night. She scolds us, saying that we should have communicated it, without ever apologizing for the inconvenience (she herself did not yet know if it actually depended on the door or on an error of ours). The room is tidied up by the staff, and after a check, they show us the error in closing the door. The staff, very kind, apologizes for the inconvenience, even knowing that the fault was ours. The owner at no point in this affair hints at showing regret. The following afternoon, upon our return, we find the room smelling of sewage. At this point, we promptly call the manager to notify her, and a staff member (also very kind) comes to solve the problem using products to cover the odor. She also apologizes for the inconvenience (the owner, on the other hand, remains silent, as usual). The same evening (at about 9:00 PM) the bad odor returns; we call the manager again, who answers us already making excuses, “we are doing as much as possible given the time.” So, in the event that the odor had not gone away, were we supposed to sleep in the stench after having already paid for the stay? Our problem? She delegated the matter to an operator again. She never bothered to find out if the problem had been resolved, or to ask us the next day how we had slept. This morning she asked the other owner to handle the check-out, and didn't even deign to say goodbye. Lots of fake smiles, terrible customer service. You can also see from the responses left to other users here on TripAdvisor who expressed discomfort during their stay. If the stay is pleasant, the review is welcome; if instead there are critical issues, the responsibility is always the customer's who had a bad experience, "because the others had a good experience." I suggest changing professions.

Very beautiful, clean, welcoming, and quiet property. Excellent breakfast. Ideal location for those who want to visit different beaches in the area. Very kind owners and staff. Highly recommended.

We stayed at La Cianella and from the point of view of the facility, it was truly a wonderful stay. The farmhouse is beautiful, immersed in a heavenly setting, with a stunning view and an enchanting pool. Everything is taken care of in detail and the breakfast is abundant, varied, and truly delicious. Unfortunately, however, the experience was partly ruined by the attitude of the staff, which we often found cold and unwelcoming, especially on the part of the ladies. We knew that check-in was at 4:00 PM. We had already arrived at the property at 1:00 PM and had simply asked if it was possible to leave our suitcases, without wanting to check in early. However, we were sent away with a very rude response, being told that there was no place where we could leave them, without even a "I'm sorry." There were also unpleasant episodes during check-in. We saw the hostess take the towels left by some tourists on the lounge chairs outside their room and throw them onto the common drying rack, since it is forbidden to leave them on the lounge chairs. Furthermore, she forced us to take a photo of the paper with the gate password in front of her, even though it would have been left in the room anyway, because she did not trust that we would photograph it on our own. She also made unpleasant comments and generalizations about young people, saying that they do not listen and do not follow the rules. When I asked a simple question to be sure I had understood the instructions, she accused me of not listening, referring to young people again. On the last day, although check-out was scheduled for 10:30 AM, at our request we were granted, as if it were a huge favor, to remain at the pool only until 1:00 PM, to leave space for the new guests (whose check-in was, however, at 4:00 PM!). We are nonetheless grateful for this great effort. In conclusion, it is truly a shame, because the property is stunning and probably among the most beautiful we have stayed in. However, we did not feel welcomed and “at home” as we always have in other agritourisms, but rather monitored and not very welcome. In our opinion, the attention to the rules is excessive and the way of enforcing them should be decidedly kinder!