Hotel Aldini

Very disappointed by our stay, which was particularly unpleasant considering the price paid and the promise of service. We had booked and paid for a room with air conditioning, an essential amenity in the middle of summer. However, the air conditioning never worked properly. Despite numerous messages sent via WhatsApp, the support announced as fast and available, a team only intervened after our first night. Even after this intervention, the room remained very hot. We finally spent three very difficult nights with our two children, with a temperature exceeding 30 °C in the room. The most disappointing thing was the management of the problem: messages left unanswered, promises of intervention not followed up on, and the need to insist several times to get help. The service provided was clearly not up to what was advertised nor the rate paid. A 15% refund for the first night was offered to us, but that seems very insufficient to us given the duration of the problem and the inconvenience suffered by our entire family. The location is truly ideal for visiting Florence. In the kitchen there is a horrible smell, the bathroom is pretty but tiny. The door frame of the entrance door is broken and is only held by a few nails: no security. A particularly disappointing experience, and above all very far from the level of service that one can expect at this price.

It deserves a very good location very clean and modern equipped with two air conditioning and nice design.The breakfast rich for the 160€ the Double per day.The original unreserved and I would love to go again.

I stayed 5 nights in this hotel. The two points are for the absolutely great location, in front of Santa Maria in Bloom, and the clean and very nice rooms plus the new windows make sure that you do not hear noise coming from the street. The sore notes concern: the breakfast: bad! I have an intolerance reported before my stay and I had to wait the penultimate day before my request was met (after numerous complaints), poor there was no choice and what little there was of poor quality (discount snacks, cereals and dry biscuits tasted old, Macedonia was always that, in short at MC Donald I would pay less and with a higher quality. For a hotel that advertises comfort and quality nn we are In the room there is no air conditioning but a noisy convector. We did not sleep x 5 nights!!! The rooms are cleaned only for stays longer than 7 nights: but m explained how on earth do you stay in a 14 sqm room in two x 5 nights without passing a vacuum cleaner???? That sucks!! Ah already if you pay extra they clean it Their support service is embarrassing: I reported the inconvenience of breakfast and obviously nothing was solved just mails and botched chats from people who do not know the customer service what it means. In short, either keep the demands low (knowing that we are not talking about a cheap hotel) or try better