Orlando Palace

I hate to write negative reviews but I don’t think words can express how disappointed, frustrated and angry I am with Orlando Palace Apartments. I wish no one had to deal with we had to. After a very long journey with a child we spent 57 minutes and 50 euro in data cell phone charges trying to get the door to open. The front door and the apartment door were meant to open using an app. The app didn’t work. The owner/staff at Orlando Palace told me to ring the app help line and hanged up on me! After 57 minutes on the phone with the app help line we got access to the apparent, which to make matters worst is noisy, poorly equipped and poorly maintained. No staff, no costumer service, a mediocre apartment and that Keesy app to open the doors that is unsafe (when we open our door all other door in our floor opened). I strongly suggest you avoid this place.

The room was comfortable, clean and in a good location. However, check-in was done through an app called Keesy and the date given in the app for our stay was wrong. We tried contacting the place multiple times and had no response. When we got to the apartment the app didn’t work and we couldn’t get into the building, we were left waiting outside for 30 minutes until someone let us into the building. Even then we couldn’t get into the apartment and we had to call multiple people until we had someone come help us. This person than gave us keys to the front door and the apartment which we used the whole time. Was a good stay after the difficulty at the start. Another person had the same issue as us when we were staying there.

Although the apartment is correct, spacious, clean and well-located, the service is terrible. The owner answers late, the check-in process was explained the same day we were going to Florence, we reserved the suite and he gave us a lower room and when we told him he didn’t answer (obviously the payment was correct and we are still waiting for a response), the heating doen’t work, there wasn’t toilett paper enough for 2 people 2 days and nor was any shower gel or shampoo. The answer of the owner: this is an apartment not a hotel.