Plaza Lucchesi

An unbelievable stay from the start. The staff was incredible! We arrived early and they were able to get us checked in and welcomed us with champagne and a sweet note for our honeymoon. The room was perfect and stayed cool while it was hot outside. A perfect location right outside the hustle and bustle but close enough to walk everywhere. The rooftop is incredible! The atmosphere? A breath taking view, great pool, and the food and beverages are top notch. Everything was clean, quiet, and amenities were above and beyond. The breakfast in the morning was perfect and loved that you can order other things if wanted! Great value for your stay, we will be back!

We chose this hotel because of its incredible view over the city, but that quickly became secondary because what really makes this place special is the hospitality. We had been a bit disappointed by others hotel we stayed at in Italy and we had started to think that Italians had lost that wonderful gift of welcoming guests with the warm smiles that Italian hospitality is famous for. But here, we finally found it again! Everyone was incredibly kind and welcoming, and they even spoke English, which unfortunately isn't something you can always take for granted anymore. The breakfast was excellent with great quality and attentive service. We had a wonderful stay and will definitely be back. Thank you all for making us feel so at home!

On the whole I didn’t like this hotel and would not stay here again. -AC was terrible. I know Italy was having a heat wave but we had come from Venice where the hotel had great AC. The room was too warm, definitely never got down to 17 deg C and we had to request fans which barely helped. I even considered moving hotels I was so unhappy. Slept horribly. -Room was dark and depressing. The room faced a tiny enclosed courtyard so had zero view, little light, no airflow if I wanted to open the windows. The room was well appointed but it just felt dark. In retrospect I should have asked to change rooms because over the course of our stay I increasingly became unhappy and depressed about spending any time in the hot, dark room. -blow dryer in the room only worked for about 20 sec before it decided it need a break. And it was weak. -pillows were hard but I asked for and got some soft pillows -bathroom always seemed humid, no fan to dry it out and water from the shower got all over the floor -only the rooftop restaurant seemed to be open for dinner (or at least when I wanted to go) and the menu was very limited and didn’t work for my family. Didn’t appreciate that the waitress claimed she emailed me about the menu (she did not) -didn’t like the location because I got tired of walking in the heat wave 10-15’ to get anywhere. -mini fridge not cold at all Good things: -breakfast buffet was great with a nice selection of meats and cheeses, yogurt, fruit, baked goods. Service inconsistent though with one morning being asked what kind of coffee I wanted and the next morning no one asked -rooftop pool is very nice. Small but adequate for cooling off and gorgeous view. -staff very helpful at check in, getting fans and extra pillows, calling a taxi, with luggage. -rooms made up early in the day and mini fridge restocked with water -bathrobes and slippers available. There was a small cloth for my feet for turn down service I’m assuming, but no one turned down the bed. So in summary this is not a true 4* hotel. The staff was on the whole was great but the dark warm room made my stay unpleasant.