Serena

Horrible experience! We stayed there for 3 nights! Going there we had no expectations at all but even the non existent expectations were not met! We did not have our own bathroom we had to share it...

Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards...

There were plenty of problems during our visit. Room was cold and heating was not working. When i try to explain this situation i get more blankets as a solution. Owners does not speak English at...