Le Fontanelle

An excellent hotel. Super good service. Highly recommended.

We truly enjoyed many aspects of our stay. The property is absolutely beautiful, with stunning Tuscan scenery and well-maintained grounds that create a peaceful, relaxing atmosphere. Our room was one of the highlights of the trip. It was beautifully designed, cozy, exceptionally clean, and felt like the perfect Tuscan retreat. The bed was incredibly comfortable, and the thoughtful décor made it feel both luxurious and inviting. Unfortunately, one experience left us disappointed and fell short of what we would expect from a five-star hotel. Upon arrival, we were welcomed with a complimentary bottle of wine from the hotel's own winery, which we thought was a wonderful touch. Naturally, we assumed it was meant to be enjoyed during our stay, so we brought it with us to dinner at the hotel's restaurants. To our surprise, we were told there would be a €30 corkage fee to open and serve the very bottle the hotel had just gifted us. We completely understand that restaurants often charge corkage fees for outside wine. However, this wasn't an outside bottle, it was the hotel's own wine from their winery, given to us as a welcome gift only hours earlier. Charging guests to enjoy that complimentary bottle at the hotel's restaurant felt contradictory and took away from what should have been a thoughtful gesture. The issue wasn't the €30 itself; it was the principle and the missed opportunity to provide exceptional hospitality. At a five-star property with its own winery, we would have expected the corkage fee to be waived for the welcome bottle or, at the very least, for the policy to be clearly communicated when the gift was presented. Overall, we had a lovely stay and would still compliment the beautiful accommodations and the charm of the property. We simply hope management considers this policy, as a small gesture of flexibility or clearer communication would make the guest experience feel much more aligned with the level of hospitality expected from a luxury Michelin key hotel.

Amazing hospitality and beautiful every where you look!