AC Hotel Pisa by Marriott

3.0 / 5

•

VIA DELLE TORRI

Reviews from Guests

3.0/5

1,226

Reviews

from real guests

sesa05

I booked 1 night in this hotel outside the city, but it is new and very clean. The staff is kind and polite. Unfortunately, the walls were not built to soundproof the rooms, and on the night I stayed, my neighbors had a party all night, and I did not sleep a wink. I also informed the reception, but my complaints were in vain. It would have been sufficient to move the noisy guests to another room or remind them to respect the rules of good manners. It was not so. For this reason, I give a rating of 2 to this establishment.

glindamari

Lots of wear and tear on cupboards and other furniture, both in the room (e.g. bedside table with pieces out) and in the dining room. The mattress of the bed was worn. It wasn't dirty there but it all looked so poor because of worn out and not refurbished. For example, a chair with a loose backrest in the dining room, visible stains of leakage in the ceiling where breakfast is served and in the entrance hall. A rotten plinth in the ladies' room. Breakfast was adequately good and the staff was fortunately very forthcoming!

MVH04

Booked a room for my family using points and were welcomed as substandard guests looking for a freebie. Super unpleasant experience at check-in…teased that the upgrade could be revoked “if the hotel wants to” because the Bonvoy member was not present at check in despite the other (adult) guests being listed on the reservation as authorized to check in. Breakfast was denied despite being a Titanium member, and I had to call Marriott Global Customer Service to get them to talk some sense into their colleagues at this hotel. To add insult to injury, they revoked the already-approved late check out…all because the Bonvoy member wasn’t there but had authorized everything in advance. Family moved to a Hilton hotel in another nearby city and was welcomed as family…used Hilton Honor points and there were absolutely NO issues with checking in and other program benefits. Stay away from the AC Hotel in Pisa until someone teaches them how to treat loyal Marriott Bonvoy members (and people in general).

Facilities Details

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Toiletries

RV, bus, truck parking

Desk/workspace

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Proposal spot

Shops (on site)

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Self Parking

Computer station

Business Center

Concierge Service

Free Wifi

Coffee/tea maker

Fitness Center

Laundry

Toiletries

RV, bus, truck parking

Desk/workspace

On-site accessible self parking

Visual alarms in all public hallways

Elevator

Proposal spot

Shops (on site)

Baggage Storage

24-Hour Front Desk

Daily Housekeeping

Smoke-free property

Self Parking

Computer station

Business Center

Concierge Service

3 Available Room Types

Standard Room, 2 Twin Beds

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Laptop workspace

Pets allowed in room

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Bidet

Hypoallergenic

Telephone

Desk

Free Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Free instant coffee

Clothes Rack

Bathtub

Free bottled water

Room service [24-hour]

Standard Room, 1 King Bed

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Laptop workspace

Pets allowed in room

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Bidet

Hypoallergenic

Telephone

Desk

Free Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Free instant coffee

Clothes Rack

Bathtub

Free bottled water

Room service [24-hour]

Camera Standard Tripla, non fumatori

Heating

Non-smoking

Carpeted

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Laptop workspace

Pets allowed in room

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Bidet

Hypoallergenic

Telephone

Desk

Free Toiletries

Separate shower/bathtub

Private bathroom

Hair dryer

Air Conditioning

Free instant coffee

Clothes Rack

Bathtub

Free bottled water

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

RV, bus, truck parking

Self Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Toiletries

Desk/workspace

On-site accessible self parking

Visual alarms in all public hallways

Coffee/tea maker

Elevator

Proposal spot

Computer station