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Reviews from Guests

3.0/5

tripadvisor

895

Reviews

from real guests

Bredenetrekteropuit

3

/

5

We stayed 6 nights in a classic room with breakfast. Check in went smoothly. Room is basic, but everything provided and is well cleaned every day. Breakfast is good by Italian standards. You will not be bothered by any noise in the room. About 30min; walking to the station on the one hand and shopping street on the other. For the Pisa tower you have to count on 45min. Large supermarket at 5min. walking. If you're good on your feet, it's definitely doable.

elvi2s

5

/

5

We apologize for the delay, but both my wife and I want to leave an excellent review for this Spectacular Hotel!! Hotel truly lived up to all expectations!! Very kind staff!! Truly soundproof room, impeccable cleanliness, modern, our furry friends had a great time!! Amazing and international breakfast with sweet and savory options, everything fresh and not packaged, for the most demanding palates, you cannot even get a breakfast of this caliber in a 5-star hotel, a huge round of applause to the waiters who were always attentive to replenish as soon as something ran out, truly congratulations for everything!! All the reception staff were very kind and professional, including the owner who always has a special regard for "furry" guests who are welcomed, by the way, without any extra charge!! Also an excellent charging point for those traveling by electric vehicle!! If you happen to go to Pisa, I highly recommend this hotel, take it from someone who is quite critical and demanding if things don't add up..!!

maureenm969

2

/

5

Number one , this was not worth the stars awarded. Our room was quite old fashioned and needed updating badly We knew it was outside of the historic district in the centre but it was convenient for the airport The bathroom had been refurbished and was nice but as I say definitely didn’t match the room However this was not why I gave it a poor rating While there the staff were nice and I couldn’t complain as they order taxis for us and so on The disappointment happened when I arrived back to Ireland We had a very early morning flight and I was back at my home at about 12 midday and when I unpacked I noticed that I had foolishly left a very precious photograph behind me in the room. It was the same colour as the dresser the packaging so it was a complete accident I immediately rang the hotel spoke to the reception and they confirmed that. Yes they had found my very precious photo. I was delighted I asked if I could arrange for it to be sent and I would pay for postage which was just an A4 size envelope. She said to email my contact details which I did immediately and I got quite a sharp email back saying we cannot send this to you. I emailed back saying I was shocked and this was very disappointing. I had no way of collecting it as I had left the country . Then she sent Ana a link for DHL and I looked into that and it was costing €80 for the courier service and I could not afford that I then proceeded to ask could he or she please at least take a few photos of my precious photograph so that I could get it printed Which she/he did Overall I am extremely disappointed as we had spent money in this hotel. I think it’s extremely bad customer service. I know through the years if anything is left in a hotel once payment was taken over the phone the item would be sent to no problem. This was only an envelope, not even a package it contained one photograph . I know it was my fault for leaving it, but I just think on a human level if it had been me, I would have sent the photo as it was truly an extremely important photo myself and my son had taken and paid quite a lot of money for

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi