After a terrible night at a fake 5-star hotel in Certaldo, we moved to Cappuccina Country Resort hoping for a better experience, but this property also fell way short of its 4-star rating. While the location offers a nice view, the building itself looks cheap and fake, like a cardboard cutout with zero authenticity. The general maintenance is terrible, and the staff's disorganization and superficiality are genuinely disarming. The nonexistent bar service and embarrassing restaurant do absolutely no justice to Italian and Tuscan culinary culture. The only positive note was having breakfast by the pool, even though the food quality itself felt like a budget Ibis hotel from ten years ago, complete with embarrassingly mistranslated food labels. It is such a shame to see this level of pretense and sloppiness in such a beautiful region.
