Antico Casale Urbani

The farmhouse is magnificent, it seems to be suspended in time; attention to detail and the suites are really amazing. We chatted with the Owner who explained that in the post-earthquake reconstruction they had to maintain the characteristic style to recover as it was before and in fact every detail from the shutters to the ceilings to the rope head are really a good choice. Our suite above the inn was delightful, spacious bright and so quaint. Breakfast served in the Inn below our super room, both the stone rooms and the cakes. and then what a view!! you are immersed in the mountains of the Val nerina, a part of Umbria that I knew little. Crazy. if I can afford a tip as our suite was loft with the bed above, downstairs it would be useful to insert a sofa to rest various things or even sit, moving the mini fridge under the staircase so it is also + concealed; the small armchairs too low there are served for suitcases as there are no special supports. we did not enjoy the pool being May but definitely to return! Really 10 and praise

We fell in love with this venue when we first visited. The grounds are absolutely stunning, there are lots of layout options, and the atmosphere feels relaxed and special. The food at our tasting day was incredible, which gave us a lot of confidence booking a three-day wedding package, especially as we were planning from the UK with my husband’s family based in Italy. It’s important to know that the venue runs quite “DIY.” They provide the food and space, but you’re expected to hire an external planner to manage timings and structure. That’s fine in theory, but we found organisation and communication from the venue itself to be very poor. We constantly had to chase invoices just to understand what we owed, correct pricing mistakes, and remind them to remove items that shouldn’t have been there. A few days before the wedding, they told us we owed more money despite an email trail confirming the agreed price, which created completely unnecessary stress right before the big day. There were several moments where we felt costs were prioritised over care. At one point, the owner even suggested double-booking the third day of our wedding with another party and that we could “share” the space and their band. We also paid for a lifeguard for our pool party who turned out to be the same person working the bar. During our three-night stay, the rooms were lovely, but there were no facilities to buy drinks or food unless everything had been prepaid. Bars were often closed with no staff available, including the night after our pool party and even the morning of the wedding when guests couldn’t buy water or coffee. It felt like the systems weren’t set up for a multi-day wedding. The pool party day itself was disorganised — towels left wrapped in plastic, no floats as agreed, and the pool cleaning machine still in the water while guests were swimming. Small details, but they add up when you’re hosting lots of people. The food on the actual wedding day was also disappointing compared to the tasting. We had specifically asked for softer pasta/risotto to suit our preferences, but it came out quite hard and wasn’t adjusted. For our pizza party, we were told pizzas would be cooked in the open fire oven, but instead they simply arrived on plates. Our evening “unlimited bar” had one overwhelmed staff member serving cocktails for around 60 guests, which meant long waits all night. It’s such a shame because the venue itself is genuinely beautiful and has so much potential. But overall, we didn’t feel supported or looked after, and the experience often felt understaffed, unorganised, and overly focused on cutting costs rather than delivering what had been agreed. If you choose this venue, be prepared to be very hands-on, double-check everything in writing, and manage a lot of the logistics yourself.

*we recommend taking popcorn* I stayed as a wedding guest .. beautiful location, well-kept garden and surrounded by nature. Pretty good dinner I have to say. Bald waiter very professional and kind. Well, now that I have listed the positives let's move on to the negatives (too many). First of all when booking we were NOT warned that (in 3) our room (which, so as not to cry, we nicknamed refuge) was 350m of scree - 6 minutes walk (Google Maps) from the reception that then gives to the actual location, with slope (attached photo). As soon as we arrive at about 15:30 we discover that the refuge is not yet ready to welcome us (check in at 14) so we already leave badly. The first thing we notice (already sweating from the climb with luggage) is that in the bathroom there were only about 6 between soaps and shampoos and one says oh well, we will ask for more (continue...). "Bathroom" is a compliment: toilet without bidet, shower without plate or curtain, ridiculous mirror and toilet paper that when you shower gets soaked, as well as the floor that requires amphibians to be able to enter after showering (attached photo). Then I try my 'bed' which is downstairs, going down a spiral staircase that has a big wooden step that lifts (risk falling and getting hurt): I find that I will have to sleep on a folding puff with 3 foam-rubber pillows separated from each other. I'm in the tree. I go and talk to the manager and she says 'the poof is a square and a half' and 'nobody complained'. The problem is the lack of mattress (which I pay as much as other guests in other rooms) not the size. In addition, there were no electric towels as in other rooms; therefore, cloths and tablecloths hung at the worst on the stairway handrails (there were no clothes hangers or other wall hangers). The filthy pool full of all sorts of insects (if you know guests are coming to a wedding en masse, at least have it cleaned first, in the morning). So I bathe with bees and half-conscious horseradish. The tablecloth change happens after 2pm so if you end up at the shelter where there is no electric towel and you have the wet tablecloth from the day before well, for the shower in the morning you will have to dry en plein air. Room full of dust, if you blow at the window in backlight (my jacket I had to clean it from dust on the wedding day). Dear Madam, when a customer makes a complaint, they respond with 'yes' followed by 'we will see to it wherever possible'. Price of camp bed and hostel room at the top of Monte Grappa, away from all other guests, the bride and groom and the pool and services? 50 €/day. And they even answer me if I make a complaint? The other guests also paid the same amount, but did not have to walk the Santiago walk 4 times a day (to eat, go to the pool, use the bar and whatnot). So I can say I've been robbed. Ps: the story of bubble baths in the bathroom? When, in the pool with the bride and groom and the other guests, we took a beer paying for it at the bar, we kindly asked if you could have more shower gel (in 3 with 6 shower gel for 2 days means that if you take a shower in the morning, after the pool you no longer wash?) and we were answered by the manager the following, with a fake smile and a ché annoyance 'are we the soap factory?'. But dear lady, I can take as many showers as I want a day will be my business, and that's fine, but what answers do you give to those staying with you? It should put people at ease and be nice at least the minimum union.. I wonder how they're still open. It's probably because they have weddings, otherwise no one would come back. Not me, not at this price and with this Annoyance Processing. I apologize for booking with you. Ah there is no wifi at the shelter. (In my room, downstairs called a bunker, there is no signal at all) A special greeting to the caged black pig, fenced on the way to the shelter..