Cleofe

We stayed in a Deluxe Suite and the first impression was certainly positive: very beautiful, large and spacious room, with a comfortable small sofa and an excellent location, a few steps from the center and the beach. I also appreciated the presence of the kettle, the safe, and a good quality hair dryer. Precisely because the room and the property give a high-level impression, during the stay I noticed several details that, considering the price of the Suite, left me a bit perplexed. The bathroom, for example, did not have shampoo and body wash dispensers, but only two small bottles, barely enough for use by two people. Furthermore, there was no soap dish and no support to conveniently place a toothbrush and toothpaste. There was no steam extraction and, with the high temperatures of the period, the bathroom was very hot and poorly ventilated, despite a small window. The refrigerator/minibar was completely empty and there were not even any bottles of water. I perfectly understand a more sustainable management of the minibar, but considering the price of the room and especially the temperatures, I would have expected at least one bottle of water per person. If you were thirsty during the night, the only alternative was to go down to the ground floor and buy a drink from the vending machine! The small corner with the kettle was also quite basic: for two people there were only two chamomile tea bags, sugar, and instant coffee, with no tea or other alternatives. The TV was present, but with a rather limited selection of channels. It is also a shame about the jacuzzi on the fourth floor, which during our stay had water so cold that it was effectively unusable. If it had been warm and perhaps open late in the evening, it would have been a nice experience given the view! Breakfast was the aspect that disappointed me the most. I understand and share the idea of limiting waste, but the system required filling out a list indicating the quantity and type of products desired. Personally, I find that this takes a lot away from the pleasure of breakfast at a hotel: I like to see the products, choose with my eyes, and decide on the spot what inspires me. The portions were also very small; for example, the apple pie was a very minimal slice. I also found packaged yogurt, a choice limited to two types of juice with very small glasses, and an overall lack of variety in the offerings. The American coffee was available in a carafe at the buffet, but arriving toward the end of breakfast hours meant risking not finding any more; for other drinks, it was necessary to wait for the waitress's service. Finally, an incident that occurred while we were still at the beach left us particularly puzzled. We were contacted directly by the property because the hair dryer was missing, and we were informed that if we had taken it, a charge of 100 euros would have been applied. Fortunately, we had not yet left and were able to check our luggage immediately. I realized that, due to an unintentional distraction on my part, I had actually confused the room's hair dryer with my own: they were both black and very similar, while mine was a GHD, which I had brought from home also because I had not seen a hair dryer listed in the property's description. My partner then returned to the property, cleared up the misunderstanding, and returned the hair dryer, apologizing. The error was then clarified and acknowledged by us, but the way the situation was initially communicated, by directly proposing a 100 euro charge, was unpleasant and made us feel treated with a certain distrust. On the same occasion, we were also told that a cup was missing, something I had personally never used or taken away. In conclusion, the Suite is certainly beautiful, spacious, and in an excellent location, but I expected greater attention to detail and service. I understand the choices related to sustainability and waste reduction, which I share, but I believe they can be managed while still maintaining a higher level of comfort for the guest. The individual issues may seem small, but taken together, they affected our experience and, above all, our perception of the value for money regarding the price paid and the level of service received.

We felt very comfortable here, The room was large, very clean and well decorated. On the positive side, we also noticed that everything here is quite new and not worn out. The boss is very friendly, accommodating and a funny, cheerful person. Also the other staff very friendly and accommodating. You get the feeling that you've been taken in by a family. The location of the hotel is awesome, you are right in the old town, a few minutes from the beach and therefore perfect for all the activities you want to do. We were lucky with the weather and were also on the beach where the hotel reserved its own sunbeds and umbrellas. Breakfast perfect, everything available what the heart desires. When we get back to Caorle, I'm sure we'll come back here. Thank you for the nice hospitality!

For the first time I've been but really good quiet environment warm like being at home family management top!! One of the few in Caorle!! A beautiful place with the pool Hydro massage relaxing Turkish bath a fairy tale!!! At the height of a 5-star hotel ‘🌟