Domino Suite Hotel

I have been visiting hotels in Jesolo for 20 years (a place I adore, I have stayed in dozens of hotels in Jesolo), but I (UNFORTUNATELY) wanted to try this hotel, I will summarize by saying: impossible to stay and vacation ruined. One thing is certain: it doesn't end here, also because they are LYING about the dynamics, about the facts, and they are denying the refund (DISHONEST). IMPOSSIBLE TO USE THE ROOM PAID FOR BECAUSE OF THEM: AIR CONDITIONER CLEARLY BROKEN (ALSO CONFIRMED BY THEIR MAINTENANCE WORKER) WITH 95 DEGREES OUTSIDE AND ABOVE ALL WITH DEAFENING NOISE BEYOND ANY IMAGINATION - LINK TO VIDEO FOLLOWS; THEY ARE DENYING THE REFUND BY LYING ABOUT THE DYNAMICS. 🔴 VIDEO 🔴: https://streamable.com/slpg1s EVERYTHING IS SUPPORTED BY THE MATERIAL IN MY POSSESSION AND BY THE VIDEOS TAKEN AND THE RECORDED TESTIMONIES, LET'S SEE IF THEY HAVE THE COURAGE TO CHANGE THEIR VERSION OF THE FACTS. Check-in Sunday, August 23 at 2:00 PM: I go up to the room, impossible not to notice the noise of the clearly broken air conditioner, it wasn't cooling and was making a terrible noise, this is the VIDEO where you can see and especially HEAR the room's air conditioner: https://streamable.com/slpg1s I go down to the reception and point out the issue, they pretend to send a maintenance worker, I point out that absolutely no one came up, so they send the maintenance worker who, obviously equipped only with a screwdriver, goes up and can do nothing but confirm that the AC is broken and he certainly cannot fix it, telling me "I don't know how you're going to sleep in here tonight." The impression is that they already knew about the problems, also given the presence of other tourists who were complaining about similar issues. At that point, I go back down to the reception (I wasted my afternoon there instead of spending it relaxing), I show the video at the reception (the same one I linked in this review) to Ms. Maria Teresa with the following exact words: "Ma'am, would you be able to sleep in a room like this?" The response was literally the following: "No, I'm sorry, you are right, but I don't have any other rooms, I can only check you out." At that point, I dispute the charge for the MISSED STAY, but I am told that I will have to make a request through the platform used for the booking (I used American Express Travel). Which I do immediately as soon as I leave the hotel, and therefore on the same day. They even charge me the tourist tax despite the fact that I checked out a few hours after check-in, meaning I left the same day without sleeping in Jesolo at their hotel because of their failure to repair the air conditioner. In summary: - I could not stay despite the paid reservation - I wasted the afternoon dealing with them and their "maintenance worker" who could do nothing but confirm that the air conditioner needed to be replaced - they did not offer me any refund or room change - they forced me to checkout at 7:00 PM on the same day - they even charged me the tourist tax despite there being no stay at all - they are lying about the sequence of events to deny the refund In any case, given their unprofessional behavior, this certainly will not end here.

Perfect for families! Top service! Excellent location!

The most beautiful place, perfect structure, clean.. very friendly and helpful staff. If you are looking for this type of property, there is no competition