Alloggi Alla Rivetta

We stayed 3 nights, and our experience was extremely disappointing. From the moment we arrived, the staff were shockingly rude. She spoke only Russian and mocked our attempts to communicate in Spanish or English—literally laughing in our faces and telling us not to bother trying. There was zero explanation or guidance, and the attitude was outright unfriendly. Not a pleasant way to start a vacation. The room itself was hugely misleading compared to the photos on Booking.com. It was a major disappointment: a high bathtub with three steps (my husband slipped—almost a serious accident), no shower curtain, no kitchenware that was clean or usable, extremely uncomfortable beds, causing back pain, pillows with little to no filling causing neck pain, no soap, and poor overall cleanliness. There was no internet for the entire stay. TThe owner claimed he had ‘restarted the router’ and ignored all further messages. Even when we, as engineers, demonstrated via screenshots that the internet simply did not work, he stopped responding to any further communication. Overall, Alloggi Alla Rivetta is overpriced, misleading, and extremely unpleasant. The basic comforts one expects for the price were completely lacking. After traveling extensively, we have never encountered such terrible service. I cannot recommend this place at all.

The room was horrible. The futon bed was the most uncomfortable bed I have ever slept on. I could feel all the slats underneath me as the mattress was so thin. The shower was so small. I am a small person but I could hardly move in it. The communication with the people renting it was poor. I could not wait to leave.

We were charged at the time of booking, and then again on the day of check-in. I found it a few days later after we returned home. I immediately emailed the property manager via a channel we had been using, but no reply. Second attempt a week later- no reply. I have been calling booking.com once a week for over a month now, have sent all documentation requested, they have confirmed they have sufficient documentation, but still no refund! If it was a simple mistake on the property’s part it should have been corrected right away. Why no refund? Why no communication? Booking.com has not been helpful in the least. Each time I call it’s like they are hearing it for the first time, even though when they check they say they have received the receipts from me. Really poor customer service. Buyer beware!