Best Windows

We booked here because it was what was left available in Venice. The location is simply spectacular, to the right of the clock. The staff who assisted us at the reception of the hotel to which it belongs (panada) was very friendly and one person accompanied us to the room. The bathroom needs to be renovated, the shower head in particular. We decided to go have breakfast at the hotel because in the center of Venice everything was quite expensive. ERROR. The buffet is a disaster, not because of the fact that all the guests go at the same time, as is logical because we are going to visit the city, but because: - the waitresses are overwhelmed, they cannot keep up. - they had more than half of the dining room closed, you could not sit down or you had to share a table with other guests you did not know. - the buffet consists of industrial juice; ham, cheese, and salami; croissants, jams, and cereals. Whole milk or flavored yogurts. - Zero fruit or protein of any other kind. - No plant-based milk option.

DO NOT BOOK if you have a problem there is no option to cancel the booking and regardless of reasons the property take no accountability and you won’t get your money back

Unfortunately, our stay was significantly impacted by poor handling of a basic comfort issue. On the evening we checked in, the room temperature was set to 21°C, which was uncomfortably cold. We immediately went to reception and were told that the hotel uses a central system that allows staff to adjust room temperatures remotely. We were assured the issue would be fixed, so we returned to the room and went out, assuming the matter was resolved. When we came back a few hours later, the temperature was still unchanged. We then called the emergency number left on the door and were again told the issue would be taken care of. By the next morning, the temperature had only increased to 22°C, which was still not comfortable. We returned to reception the following morning and raised the issue again. Two staff members were sent to the room, but they only looked at the air conditioning unit, did not speak English, and clearly did not know why they were there. Nothing was adjusted, and the problem continued. It took four visits to reception and multiple phone calls within less than 24 hours before the room temperature was finally brought to a comfortable level. What made the situation worse was the attitude of one staff member, Paolo, who made dismissive and inappropriate comments, stating that the temperature was “comfortable for everyone” and implying that we should not complain given the price paid and the view. This was unprofessional and unnecessary. A simple issue took far too long to resolve and caused unnecessary discomfort during our first night. While the location is great, the lack of effective support and the way the situation was handled left us very disappointed.