We stayed for 1 night. The hotel is good, is exactly what it was advertised. Room was nice and clean, looks just like the pictures. The location is a 20 min walk from the train station, and it's at the center of the city, 5 min or less walk to Piazza San Marco. The staff was super helpful and really nice people. They let us do early check in. During breakfast, event though it was self service buffet, they made us panini and caprese salad, and served it to our table. Then after check out they kept out luggage so we could explore the city while we waited for our train. Really great service.
Unfortunately we had a bad situation, about 2:30am a group of drunk girls stormed into the room in front of ours making a lot of noise, they brought some guys from outside, they were playing music, singing, screaming, constantly opening and shutting doors loudly to smoke. We tried asking them to keep it down several times, but they were just uneducated, rude, cliché people.
There was no hotel staff to help us. I understand reception is closed, but how can there be no one around? What happens if someone is in actual trouble?, or if that situation had escalated?
The non guest people eventually left and we were able to sleep around 4am. The next day other guests complaint and they said they would have overnight staff for the next 10 days, but in my opinion there should always be someone there, or at least provide a phone number for someone on call close by to handle these situations.
Had it not been fot this incident I would give it 5 out of 5 rating.
