This hotel actually committing an organised scam together with booking.com. If you book on booking.com to Hotel Casa Verardo Residenza Epoca you can see pictures of the hotel and its ratings. When you arrive to the hotel they let you know that you have booked to a different building for a Bed& Breakfast (Hotel Casa Kirsch) without reception / breakfast.
At the end you can only see their trick if you click on the room when booking end at the end of the description you can see that the room is in different building, but still did not mention that it is not a hotel but a B&B.
On the other hand the facilities are not working in the B&B at arriving we noticed a broken toilet seat asked for a change, did not happen through 4 days. Air condition did not function. They did not give new shower gel once you have finished it. The bed linen was not washed after the previous guest or at least it was as dirty as hell. 2 days out of days there was no hot water at all!
To response to Hotel Manager (Pier A.):
1. You book to Hotel Casa Verardo Residenza d'Epoca. You see the reviews of the hotel you see the pictures of the hotel but yes if you click on the room, there you can find that is a different building. Because you are showing there that’s why I wrote scam and not illegal fraud and that was the only reason why I did not call the police.
2. A different building which called B&B cannot be a part of a 3 star hotel especially it is 50-100 m away. The price for the B&B is the same or higher than in the main building 210 EUR/ night.
3. I could not ask for breakfast because it was not available in my building however advertised. There are no information in the confirmation that the facilities are going to be in a different building even no information that it is in a different building.
4. Good lie that the air-condition did not worked because of 15/16 degree. Check any historical database it was at least 24.
5. Regarding the cleanness I just say a picture is worth a thousand words.
I strongly recommend to answer with facts which are true and stop cheating on people. During our time at your reception we were the third ones complaining about the relocation and the staff refused to contact with the hotel manager.
