Nuovo Teson

Clean room, comfortable beds. Very tiny bathroom. Good location. Quiet.

We stayed for one night at this hotel in Venice, me, my husband and our dog, and overall the experience was positive. The property was very easy to find and is in a really strategic location: in about 10 minutes walk you reach St. Mark's Square, which makes it perfect for visiting the main attractions of the city without difficulty. The room was nice, although quite small. The bathroom, also very small and without window, was still equipped with everything you need. The room had a window overlooking an internal street; the only downside is the proximity to the other buildings, but this is a typical feature of Venice. In the room there is a kettle to make free herbal teas and also a minibar but the prices are far too high We cannot comment on other hotel services, as we only used the overnight stay. The staff, however, was very kind to the reception and helpful in providing information for both dinner and places to visit. As for the cost of living, we think the value for money is great. Overall, a good solution for a short stay in the city.

Overall a poor experience and I wouldn’t return. I’ll start off with some positives- the location was very good, right in the centre but just far enough away to beat the crowds. The breakfast buffet was lovely and the waitress was also very attentive and kind. Rooms were also cleaned daily. Unfortunately the negatives outweigh any of these positives. Firstly, the rooms very VERY outdated- needed painting and serious updating. They were scruffy with paint hanging off the walls in the corners, looking nothing like the pictures advertised- they obviously had not been touched since the update in 2014 and pictures not updated either. The bathroom was also TINY. You couldn’t even sit on the toilet as the bidet was right opposite so had to sit sideways- the shower was also very very small we struggled as two 5 foot 5 people- anybody taller would not have been able to stay here.The rooms were not sound proof at all and the air conditioning didn’t work as advertised. No milk in the room which was odd and the kettle didn’t even fit in the plug so we had to put it on the floor to fit into an appropriate socket. When we asked for some assistance they were rude on messaging and told us we were actually in an upgraded room and we could go back to a more basic room if we wanted. Rudely told air conditioning is not there in March despite it being advertised on the site. We asked for fans as the room was boiling and much hotter than the temperature outside and again told no. Whenever we opened windows for air mosquitos came in by bus load and we left with many bites to our legs and even face meaning we had an awful nights sleep every night. We complained afterwards as well but no response was received from them. If they had apologised and been a bit more helpful during our stay that would have helped but they evidently didn't care about their guests experiences in our opinion.