San Marco Palace Suite

Well-located hotel, decent suites but nothing more, good breakfast; however, the service is more than average: plaster dust on the floor that was only cleaned after we requested it, housekeeping staff entering while you are sleeping.

I stayed at San Marco Palace for three nights. I booked two rooms, one for my mother and one for my husband and I. The rooms were very spacious and my mother's room had a veranda which was useful to hang the laundry. The location was good, on the vicinity of San Marco Square. However, the shower was not good. It may have been due to old water pipes or a Venetian matter but the flow of water was not good at all. Hot water was not consistent, on the first night my husband came out from the shower saying there was hardly any hot water. The amenities provided were the bare minimum, hand soap for everything, no shampoo and conditioner. This should be changed. Please provide hair shampoo and conditioner, and body wash. My mother's had a bath tub but no plug. The blanket was too thin, just a sheet. The hotel staffs were helpful but could be improved.

We had to put our luggage in an unlocked room we couldn’t check in until 3pm. I didn’t really want to leave our luggage unprotected. Well our back pack was stolen with all our medication. The staff was not helpful at all. The bed was like a rock the sheets felt like cardboard. We thought there was 2bathrooms but only one with a family of 5. We needed a porter to get to the dock but our flight was early so it cost us 70.00 instead of 35.00. A real ripoff.our buggy problem was losing our medication . No security at all. Do they know if you can’t get in your room until 3 they should have a locked room. It was a real damper to our vacation. Thank hod we only stayed one night. Very unfriendly non accommodating hotel.