Terrible experience! A HOTEL THAT DOES NOT KNOW HOSPITALITY IS NOT WORTHY OF SUCH A NAME! Let alone the 4 stars! We booked by phone about a month in advance 2 double rooms for 4 people (including a 12-year-old girl). We arrive tired from the journey, we indicate the last name of the reservation, and they take our documents, as well as inform us of the parking cost (not indicated in the reservation). Suddenly, after we took down our luggage, the lady at the reception arrogantly informed us that our reservation had not been confirmed and that we had not paid in advance, as requested in a phantom email that we never received. We opened the emails and searched in front of them, even in the spam folder, but in a very rude manner, they told us that they had no availability, without apologizing or helping us find another solution, insisting instead that they had sent the email and it was our fault for not having paid in advance. Rude and disrespectful, to say the least. Fortunately, we quickly found another accommodation, more affordable, very welcoming, with serious and professional staff, who were extremely kind and helped us organize our stay in Venice excellently! TOTALLY NOT RECOMMENDED!
