Torre Orologio Luxury Suites

As for the positives, the hotel was very well placed, the room was great, and the breakfast was good with lots of choices, sweet or savoury. Nevertheless, I expected a superior quality bedding for a 4 star hotel because I slept badly. The bed was supposed to be double and it was actually two mattresses side by side. In addition, the mattresses were worn out because I felt the springs of the bed, and there was no duvet, only a light blanket under the sheet, while we were in winter. That’s a shame.

We had booked suites but we had difficulty finding them. This hotel does not have a reception, therefore you need to check into hotel next door (San Marco Hotel) . We then had to go through different buildings to get to the accommodation. Once you are in the building, it was like a maze. You need to take an elevator, then go down a set of stairs, then get another elevation to go up another set of stairs before reaching your room. The suites are spacious with kitchens and no utilities.. There was no air conditioning making the rooms very hot. The rooms did not have a warm atmosphere and the beds were not very comfortable. We requested an extra pillow and never received it. Hot water ran out after 2 minutes of showering and the soap dispenser was broken. The staff at the reception were not friendly and very unhelpful. Everything you requested was a bother to them. The breakfast room was also in another building. Breakfast was ok with not a huge selection and when things ran out, you needed to ask a staff member to top the buffet up. Suites are in a great location, only a 2 minute walk to San Marco square. Overall you do not get your value for money.

Absolutely uncomfortable in every way. The reception is dislocated from the apartments which is are dislocated from the breakfast room, in short it looks like a maze. By the way, the hallways of the apartments look like disused warehouses. But the real sore note is the hardness of the bed, a cheap little slenderness. All this for 350 € per night.