Hotel De la Ville Vicenza

We had a wonderful time at the hotel: spacious and spotless room and bathroom, excellent breakfast (we chose the hotel also for this, it had great reviews, which I confirm), special mention to the staff who are truly kind and efficient. The location is also optimal: with a 15/20 minute walk, you are in the city center. Convenient and free underground parking. A happy choice, I highly recommend it.

Business stay, reasonable expectations for a hotel boasting four Superior stars. What I found was something very different. The first sign appears right at the entrance: the ceiling, damaged by humidity, greets the visitor even before the staff does. This is not a detail to be overlooked in a facility of this standing. It is the business card. The room was clean, it must be said. But to call it outdated is a generous euphemism. The furnishings and decorations belong to an era that four-star Superior hotels should not even remember. The shower was standing by a miracle, with the nozzles completely calcified to the point of making a dignified shower impossible. The water barely came out and in random directions. The toilet's drain was detached from the wall and worked intermittently, with that particular unpredictability that should not even exist as a hypothesis in establishments at this level. Breakfast deserves a brief mention, because there is not much to say: it did not meet the standards of the stars displayed outside the entrance. Point. The garage, on the other hand, deserves specific mention. An intense smell of sewage made the space practically inaccessible. Not an occasional nuisance, but a stable condition that prevented the use of the service. On one aspect, however, nothing to complain about: the staff. Available, polite, welcoming. Probably the true single strength of the entire establishment, and that is not little considering the context. The problem is that the courtesy of the staff does not justify the huge gap between the declared stars and what is actually found. A hotel is evaluated as a whole, and this whole needs serious interventions before it can hold up to the category it occupies.

This place was really disappointing. The staff didn’t seem very helpful, there was often nobody at reception, and the air conditioning wasn’t working properly. The whole place had an unpleasant smell, and although the rooms were large, they felt empty and not very welcoming or well-designed. On top of that, there were issues and complaints about the room assignments. Overall, it didn’t feel comfortable or well-managed.