B Nagoya (T)

Me and my family have stayed at The B Hotel Nagoya multiple times and always loved its convenience. We even recommend it to close friends and relatives. However, my recent visit (Feb 20-22 & Feb 24-27) was so disappointing due to service inconsistencies and questionable treatment by Mr. Yusuke Ishikawa 1. Housekeeping Issues – Room had visible dirt under the bed and even a stray pubic hair inside the toilet. While I chose not to report it at the time, expecting it to be an isolated oversight, I now feel compelled to mention it given the overall experience of my stay. 2. Inconsistent Service – During my first stay, I was easily given an extra key, but on Feb 24, front desk staff, Yusuke Ichikawa, refused, speaking to me in a hostile manner. I travel alone with my child, and my uncle and sister, staying in a nearby APA hotel, were just assisting with our luggage — his reaction felt unnecessary and to be honest borderline racism because when my uncle began speaking to him in Japanese, he suddenly changed his tone but still refused to provide us with an extra key card (such a very minor request if you ask me) 3. Offensive Accusations – When I later questioned the inconsistent key policy, another staff member wrongfully claimed that having visitors in my room (not staying just visiting) was illegal under "Japanese criminal law" — which is simply untrue and to be honest, a claim that's so uncalled for. This experience felt discriminatory, considering other guests had visitors without issue. While I previously enjoyed this hotel, this treatment made me feel unwelcome and unfairly singled out. Management needs to ensure consistent policies and respectful service for all guests regardless of nationality. Would not recommend unless these issues are addressed. ⭐ Rating: 2/5

It is not clean. There is a lot of dust in the room and it is not well cleaned. Some of them are old, but they don't seem to be maintained. Anyway, the interior of the room is deteriorating. The carpet is slick. The wallpaper is covered in dirt and scratches. The yellowing is also terrible. The facilities are old. Unit buses are also much older. The shower is also sparse due to clogged scum and I want the shower head changed. The toilet bowl is also small. It's like a cheap hotel. Breakfast is not good. It is a buffet with only purchased ingredients and ready meals, and there is no ingenuity. There's no kitchen, or perhaps no home cooking. The chairs and tables are old and uncomfortable. I don't know how cheap they use green tea bags either. Breakfast just isn't creative enough. It's hard to understand why this would cost more than a thousand yen.

Needed somewhere to self isolate before going home. A great deal for this hotel in Nagoya. Reception staff spoke great English and were all so helpful! My room was cleaned well every day and the location in Sakae across from Matsuzakaya is excellent...with a Lawson’s convenience store on the ground floor. The bathroom is a little bit on the small side...but the bed is big and comfortable. The free wifi worked very well and the window can be opened if you ask the reception staff. All in all a great choice in Nagoya....would definitely stay again at this price!