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Reviews from Guests

3.0/5

tripadvisor

107

Reviews

from real guests

mamacita1001

4

/

5

The hotel offers several shuttle bus services between Gero Station and the property. I arrived at 11:30, but the taxi service is only available after 12:00. It’s easy to plan ahead, as all the details are clearly explained on their website. On my departure day, I had a train at 09:27. The first shuttle bus starts at 09:00. If you need transportation earlier than that, the hotel can arrange a taxi, but it must be booked in advance. I spent about 30 minutes shopping at the two souvenir shops in front of Gero JR Station while waiting, which was a nice way to kill time. This is a large hotel with many elevators, which makes moving around very convenient. I booked the cheapest room without meals, but I would strongly recommend booking a room with meals included. When I was in Gero, many restaurants were either closed or stopped serving food around 17:00. In fact, most restaurants in the Gero Onsen area close quite early. There is a LAWSON in the middle of the Gero Onsen area, which is very convenient. There is also a FamilyMart, but it is not in a very central location. My room was Western-style. Although it was small, it had everything I needed: a mini fridge, safe, TV, Wi-Fi, pajamas, electric kettle, small table and chair, and a private toilet. Breakfast is served between 07:00 and 09:00, and pajamas are available near the elevators. The public bath was excellent and is one of the highlights of the stay. It is a large bath with plenty of amenities provided. I bought a yukata for 2,500 yen, but in hindsight, I didn’t really need to, as everything was already available. The large public bath was especially good. I chose the cheapest room, which had small windows. When booking, you can check the room details in advance. It wasn’t bad at all, just something to be aware of. The hotel also has a large gift shop. If you walk from Gero Station, it takes about 15 minutes, but if you are carrying a suitcase, allow around 20 minutes.Easy Transportation

mpprn

4

/

5

Let's go to Gero Onsen with 3 family members on our wedding anniversary! Then I searched for an inn in Gero Spa Town and decided on this one. First, I entered the museum and was told to wait on the sofa by the receptionist as other guests were checking in, and I waited by looking out the large window at the river in the spa town. However, there was no call at all and no one was already waiting for me at reception, so this is where you get your own reception, right? I went to ask him. I was surprised by that first because the inns I had stayed at were always guided. The inside of the building is very clean and elegant. There were more foreign staff than expected. They showed us around, explained the food, and even had breakfast, all of which were foreign staff. There were some parts of the performance that were a little difficult to hear, but they were very courteous in serving customers. The food I was most looking forward to was a private room! I was excited about room meals or private rooms. It was my first experience of a private room, not a private room in a restaurant, but really a different small room. The food was very delicious and I also asked for a child's lunch for a child aged 18 months, but it was very gorgeous and he was happy to eat it. As for the rice and miso soup that comes out at the end, the rice is a large serving of white rice only, and I couldn't do it even if I wanted a second helping. You might have eaten it if you had an accompaniment, but your husband did his best to crunch white rice only. I made the room the type with a bath because the children are small, and it was really good. It was just a cold snap and it was very cold… The bath with the snowy scenery was great, but I recommend the warmer months. There was something like a bath and a terrace, but as expected the terrace was too cold to use. I would have liked to have had dinner on the terrace if I had the chance. I used the public bath as well, but I was very happy with the free ice cream after the bath. Breakfast was arranged in a large room for each guest. Breakfast was also very good, but for some reason the children's food was not prepared! Adults could bear it, and I would rather have had the kids ready first … but it wasn’t until about 10 minutes after we sat down that the kids came. I was just not old enough to take it yet, so I had no choice but to share the adult side dish, or to try my best with the rice and overcome it. I was satisfied with the totality, but the price was reasonable, and I feel that I would have felt great from start to finish if the guidance from the first welcome was more polite. The staff managing the car wasn't so friendly either. Thank you for your time.

bouin-boushoku-man

5

/

5

◾️Summary I can only say that I was lucky to stay at a hotel of this level at a visito price. ◾️Assumptions ・No meals on weekdays in November. ・The type that does not have a bath in the room. ・11,861 yen for one woman ◾️Location · Slight walk from the station, but close to the spa town ◾️Service ・Generally speaking, customer service and hospitality are quite good ◾️Amenities · Shampoo is horse oil, lotion is a common set in hot spring resorts · No hair rubber for amenities · Hair dryer is normal ・No water in plastic bottles or anything else ◾️bath - Composition of the indoor bath and outdoor bath. The open air was just right in the evening, but it was pretty hot in the night and morning ・There are many showers ・Water dispenser available ◾️Room ・It may be smaller than the Apa Hotel · Overall facilities are clean · There is no microwave in the room, there is a kettle · Be careful as there will be quite a lot of noise · wifi is good

Facilities Details

Breakfast service

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family Rooms

Hot Spring Bath

Bar

Evening Entertainment

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Fax/Photocopying

Snack Bar

Vending Machine (drinks)

Massage

Table Tennis

Facilities for Disabled Guests

Daily Housekeeping

Nightclub/DJ

Shuttle Service (free)

Non-smoking Rooms

English Spoken

Chinese [Mandarin]

Japanese Spoken

Wi-Fi in public areas

Game Room

Public bath

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Dutch Spoken

Vending machine

Air conditioning in public area

Special Diet Meals (upon request)

Hebrew Spoken

Elevator

Hindi Spoken

Heating in public area

Invoice provided

Laundry

Postal service

Hungarian Spoken

Library

24-Hour Front Desk

Security [24-hour]

Service animals are welcome

Icelandic Spoken

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Malay Spoken

Karaoke

Entertainment Staff

Valet Parking

10 Available Room Types

Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath
Deluxe Room with Tatami Area and Open-Air Bath

Deluxe Room with Tatami Area and Open-Air Bath

room-size-icon

50 Square Meter

Shower

Shower

TV

TV

Telephone

Telephone

Air Conditioning

Air Conditioning

Hair dryer

Hair dryer

Balcony/Terrace

Balcony/Terrace

Refrigerator

Refrigerator

Free Toiletries

Free Toiletries

Toilet

Toilet

Private bathroom

Private bathroom

Heating

Heating

Shared Toilet

Shared Toilet

Slippers

Slippers

View

View

Towels/Sheets (extra fee)

Towels/Sheets (extra fee)

Bidet

Bidet

Mountain view

Mountain view

River view

River view

Towels

Towels

Upper floors accessible by elevator

Upper floors accessible by elevator

[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath
[Momose or Chihako] Natural hot spring with semi open-air bath

[Momose or Chihako] Natural hot spring with semi open-air bath

room-size-icon

74 Square Meter

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Toilet

Toilet

Sleep comfort items

Sleep comfort items

Bar

Bar

Air Conditioning

Air Conditioning

Dining Area

Dining Area

Refrigerator

Refrigerator

Bathtub or Shower

Bathtub or Shower

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Bathtub

Bathtub

Free Toiletries

Free Toiletries

Kids shampoo

Kids shampoo

Slippers

Slippers

Private bathroom

Private bathroom

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Fireplace

Fireplace

Japanese Style Room with Private Bathroom, Non Smoking
Japanese Style Room with Private Bathroom, Non Smoking
Japanese Style Room with Private Bathroom, Non Smoking
Japanese Style Room with Private Bathroom, Non Smoking
Japanese Style Room with Private Bathroom, Non Smoking
Japanese Style Room with Private Bathroom, Non Smoking
Japanese Style Room with Private Bathroom, Non Smoking
Japanese Style Room with Private Bathroom, Non Smoking

Japanese Style Room with Private Bathroom, Non Smoking

Non-smoking

Non-smoking

TV

TV

Toilet

Toilet

Sleep comfort items

Sleep comfort items

Bar

Bar

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bathtub

Bathtub

Towels

Towels

Free Toiletries

Free Toiletries

Kids shampoo

Kids shampoo

Tatami flooring

Tatami flooring

Slippers

Slippers

Private bathroom

Private bathroom

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath
[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath
[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath
[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath
[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath
[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath
[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath

[Roshokan Japanese western style room] Twin bed with Futon & Hot spring bath

Non-smoking

Non-smoking

TV

TV

Heating

Heating

Toilet

Toilet

Sleep comfort items

Sleep comfort items

Bar

Bar

Air Conditioning

Air Conditioning

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Free Toiletries

Free Toiletries

Kids shampoo

Kids shampoo

Slippers

Slippers

Private bathroom

Private bathroom

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Standard Room with Tatami Area and Japanese Futon
Standard Room with Tatami Area and Japanese Futon
Standard Room with Tatami Area and Japanese Futon
Standard Room with Tatami Area and Japanese Futon
Standard Room with Tatami Area and Japanese Futon
Standard Room with Tatami Area and Japanese Futon

Standard Room with Tatami Area and Japanese Futon

Non-smoking

Non-smoking

TV

TV

Bathtub grab bar

Bathtub grab bar

Heating

Heating

Toilet

Toilet

Sleep comfort items

Sleep comfort items

Bar

Bar

Air Conditioning

Air Conditioning

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Bathtub

Bathtub

Towels

Towels

Free Toiletries

Free Toiletries

Kids shampoo

Kids shampoo

Tatami flooring

Tatami flooring

Slippers

Slippers

Private bathroom

Private bathroom

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Clothes Rack

Clothes Rack

Sitting Area

Sitting Area

Facilities Details

Pool and Spa

Massage

Hot Spring Bath

Parking and Transportation

Free Parking

Shuttle Service (free)

Valet Parking

Food & Drink

Snack Bar

Vending Machine (drinks)

Bar

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Activities

Table Tennis

Entertainment and Family Services

Nightclub/DJ

Kids club

Air conditioning in public area

Heating in public area

Invoice provided

Postal service

Evening Entertainment

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Common Areas

Game Room

Library

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Dutch Spoken

Hebrew Spoken

Hindi Spoken

Hungarian Spoken

Icelandic Spoken

Malay Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Family Rooms

Facilities for Disabled Guests

Air Conditioning

Designated Smoking Area

Heating

Non-smoking Rooms

Public bath

Elevator

Security [24-hour]

Service animals are welcome

Car park [charges apply]

Car park [free of charge]

Car park [nearby]

Car park [on-site]