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Reviews from Guests

3.0/5

tripadvisor

267

Reviews

from real guests

yoshiko3desu

4

/

5

There are three public baths and private baths. The main bath is perfect for people who stay up late because they can enter except cleaning time! The women's sauna is lukewarm!! There is also a mist sauna. In winter, you can cool down in the open air. (It's nice without getting too hot.) If I wanted to, I'd like a Jacuzzi. There are not many amenities for women, so you should bring your own face wash and basic cosmetics. It is thought to be a foreign tourist, I was worried about manners in the washroom because I left hot water in the sink. It was a solo trip, but it was a twin room. There is also a colored yukata, so you can choose your favorite color. Meals are buffet style. There was a wide variety and the taste was delicious. Does no one use your bathroom, It was a bit musty.

Escape810051

3

/

5

It is a Western-style hotel that looks like it is in a ski resort from the outside, consisting of a group of five buildings with no uniformity. When we first arrived, there was amazake, red bean soup and mandarin orange service in the lobby. This time, I stayed at Zuitenro, the innermost building. From Zuikoro, where the lobby is located, through Zuiquanro and Zuihouro, our room was in Zuitenro, the farthest corner. It's a Japanese-Western style room with two beds and a futon spread in the Japanese-style room. The noise of the heating and the vibrating of the fridge were terrible, especially at night. There was only one elevator in Ruitenrou, and it was hard to get one when it was mealtime. There were also three in the Zuihouro next door. The room is a card key. I stayed with four people, but they only gave me two, and with a normal key, I had the option of not dialing, but when I did my own thing, the person without the card could not enter the room, so I was able to call the person with the card with my smartphone and finally get back to the room. Also, the hallway of Ruitianlou is not heated. It's at the back, so it's far from anywhere. The nearest bath is Tsukiakari no Yu, located on the first floor of Zuihouro next door. There is an inner bath, an open-air bath and two saunas. The time limit was the least, and there were many opportunities to enter this tub. Next stop is Hotaru Akari no Yu, where you get off by elevator directly from the lobby. This is a gender-swap system, with men only in the evening and the next morning. If you wear it at dinner time, you can't enter once on your stay. There is an inner bath, an open-air bath, and three more lukewarm pot baths. This is the most beautiful bath. And on the first floor of Zuiunro, the furthest from Zuitenro, is the "Hot Water of Fire". It is the fourth building from Ruitian Tower. The passageway after I got off the elevator was outside, and it was long, and it was cold when I went in a yukata. And although the bath is open-air and full of openness, there is also only a washing area outside, so in the winter I visited here it was too cold to wash myself and I just had to soak. The cafeteria is called "Senmi no Sho" located on the second floor of Zuikoro, the third building from Zuitenro. It is large, but it is small and has a table. Since I was a Viking, I would go and get it, but the passage was so narrow that the sleeves of my yukata got stuck on the chairs all the time. It was also close to the table, and as other users have pointed out, it was hard to hear the conversation between us because of the loud voice of the group guest next door. At least I wanted to keep my seat away from a lot of groups. However, the food is delicious and there are a wide variety of dishes to choose from.

gytpw

4

/

5

This is my fourth stay. Each of the three large baths has a different feel, and if you choose a time zone that seems to have fewer bathers and bathe well, you can enjoy it slowly and calmly. There were many buffet dishes for both dinner and breakfast, and there were quite a few Japanese dishes using vegetables as ingredients to suit our couple's tastes, so we took a little of each dish and tasted many dishes. However, since the seats in the venue are designated by the staff, the tables are too small (so small that you can't leave the dishes you've finished eating) and the space between them is only 20cm on one side and 40cm on the other, we're far from in a situation where we're [slowly and calmly eating]. This time the two elderly women sitting next to me (who each said their husbands had died and they were about 80 years old) spent more than an hour eating [more than eating], so I overheard and memorized their conversation for more than an hour even if I didn't want to listen to it, so it wasn't [a slow eating situation]. It was the same situation in this hotel before, when the [all-you-can-drink group] was the next seat. If the hotel staff reads word of mouth, I strongly urge them to guide you through the seats, dividing them into two areas: one for people who eat slowly and quietly, and the other for people who want to drink all they can and keep talking. For breakfast, most people go home if they choose the time zone after 8 o'clock, and they can choose their own quiet, calm seats and eat it slowly. I suggested the same to a hotel in the area more than a decade ago, and a week later they replied [about 80cm apart from the next table]. We have maintained a close friendship with this person who valued our guests from the customer's point of view, and we have stayed there many times since, but the hotel has continued to thrive as one of the leading hotels in the area today.

Facilities Details

Breakfast service

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Spring Bath

Spa

Sauna

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Japanese Spoken

Wi-Fi in public areas

Game Room

Garden

Karaoke

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Table Tennis

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Dutch Spoken

Restaurant

Vending machine

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Elevator

Facilities for Disabled Guests

Heating in public area

Invoice provided

Laundry

Lockers

Shared Lounge/TV Area

Smoke-free property

Latvian Spoken

Library

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

10 Available Room Types

Japanese-Western Style Room with 10 Tatami and 2 Single Beds - Non-Smoking
Japanese-Western Style Room with 10 Tatami and 2 Single Beds - Non-Smoking
Japanese-Western Style Room with 10 Tatami and 2 Single Beds - Non-Smoking

Japanese-Western Style Room with 10 Tatami and 2 Single Beds - Non-Smoking

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51 Square Meter

Electric Kettle

Electric Kettle

Hair dryer

Hair dryer

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Air purifier

Air purifier

Heating

Heating

Linens

Linens

Sleep comfort items

Sleep comfort items

Slippers

Slippers

Carpeted

Carpeted

Sofa

Sofa

Tatami flooring

Tatami flooring

Trash cans

Trash cans

Wardrobe/Closet

Wardrobe/Closet

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Twin Room - Non-Smoking
Twin Room - Non-Smoking
Twin Room - Non-Smoking

Twin Room - Non-Smoking

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18 Square Meter

Japanese Style Room with Open-Air Bath - Non-Smoking
Japanese Style Room with Open-Air Bath - Non-Smoking
Japanese Style Room with Open-Air Bath - Non-Smoking

Japanese Style Room with Open-Air Bath - Non-Smoking

Japanese Western Style Room with Semi-Open-Air Bath - Non-Smoking
Japanese Western Style Room with Semi-Open-Air Bath - Non-Smoking
Japanese Western Style Room with Semi-Open-Air Bath - Non-Smoking

Japanese Western Style Room with Semi-Open-Air Bath - Non-Smoking

room-size-icon

93 Square Meter

Japanese Style Room with 12 Tatami - Non-Smoking
Japanese Style Room with 12 Tatami - Non-Smoking
Japanese Style Room with 12 Tatami - Non-Smoking

Japanese Style Room with 12 Tatami - Non-Smoking

Facilities Details

Pool and Spa

Massage

Sauna

Spa

Hot Spring Bath

Food & Drink

Bar

Restaurant

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Lockers

24-Hour Front Desk

Activities

Table Tennis

Entertainment and Family Services

Karaoke

Air conditioning in public area

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Common Areas

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

First aid kit

Free face masks

Guest rooms seal after sanitization

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Laundry

Languages Spoken

English Spoken

Japanese Spoken

Dutch Spoken

Finnish Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Swimming pool [outdoor]

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Heating

Designated Smoking Area

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]