Hotel Kanro No Mori

I am deeply disappointed with the management at Kanronomori, specifically with Chihiro Tamao. I had to cancel my stay due to a severe and documented family medical emergency. Initially, the hotel management led me to believe they were willing to cooperate and told me they would speak with Agoda to authorize a refund. However, when Agoda contacted them, they did a complete 180 and rejected the request, choosing to profit from a tragic family situation instead of showing the hospitality and 'Omotenashi' they claim to provide. It is dishonest to tell a guest one thing over the phone/email and then do the exact opposite when the agency calls. Being peak season is no excuse for lack of integrity and empathy. If you are looking for a place that values its guests as human beings and not just as a credit card number, look elsewhere. I will make sure to share this experience on every travel forum. Truly shameful behavior from a supposedly reputable establishment.

The food was better than other hotels. The hot spring is small, but it was quiet and nice. Overall it's good.

Was in Niseko for the first time for a ski trip and decided to stay at Kanro due to decent reviews on Agoda. However we were not impressed by the service as none of the hotel staff could speak fluent English. Only a couple of them could manage simple English while the rest didn’t understand at all. They do have a few staff from China so good thing we spoke Chinese. Hotel guests are mainly Chinese tourists and local Japanese people, which explains why none of the staff spoke good English. Breakfast buffet was good but dinner buffet was quite a disappointment with very few choices and mostly cold dishes. It is located 10mins drive away from Annapuri ski resort and 30mins drive away from Hirafu welcome centre. There is free shuttle bus service. We didn’t mind the distance since the hotel is very close to Moiwa ski resort (3mins by driving) where we spent most of our time at. Ski rental at hotel is cheap but equipment is dated. I even found a used plaster in a pair of gloves I rented. Do not recommend renting your equipment from the hotel at all. And although there is a ski centre at the hotel next to the rental shop, none of the staff could speak English so we had to book our ski lesson through the Chinese staff at front desk. Rooms are spacious and clean however not so sound proof. During our stay we could hear our next door neighbors talking and their baby crying. Did not use the hotel onsen but I heard it is good and famous for making your skin beautiful. Lastly we really enjoyed the view at the hotel restaurant. Amazing winter view of the woods and hill which made our stay worthwhile.