Shikotsuko Daiichi Hotel Suizantei

We stayed one night on the way back from Niseko to Chitose Airport. Glad we stayed! I did not expect anything, but it was right choice and beautiful locations. This Ryokan is very personalized, well running great Japanese style Onsen hotel with great hospitality. Room: We reserved a room with outdoor bath on balcony with twin beds. Room was huge! It actually was combined 2 room together. One side by the entrance has huge couch and projector to watch movie, and bedroom has 2 KING beds with another mattress. Onsen in the room on the balcony overlooks beautiful Shikotsu Lake and it was fantastic. Food: Dinner was served in a countywide setting restaurants, semi-private room. We really enjoyed the traditional Japanese decor with Tatami floor seating. Food quality was AMAZING. Has full Kaiseki but all the quality of foods, preparation was excellent. We enjoyed a lot. Breakfast was served at the different restaurants and this too was great quality. There's not much to do around the area, but it was great stay away from the crowds from Niseko and we really had great stay.

Easily the worst onsen hotel I stayed in Japan and I've stayed in many. 1, the shower head holder in the room is broken, half hanging from the wall. There's no checking and maintenance? 2, tv in the room, it's a smart tv which has Netflix and YouTube apps etc installed but the tv isn't connected to internet. Most hotel these days have smart tv and connected to the internet. 3, It's a Theatre Room but the big screen isn't connected to any movie apps or internet. What's the point??? 4, there's no bedside table, so strange 5, the telephone in the room wasn't working. they sent a man to inspect and when he moved the sofa to check the wall connection....OMG.....it was so dirty behind the sofa, it was disgusting. I'm sure people do a much better job cleaning at home, but this is an expensive onsen hotel!!!!! 6, The Bar on 1F......completely meaningless because it simply just offer one free drink per guest and only two types of drinks available. It doesn't even have a paid menu so you can't even order anything else. What's the point? The guy serving the drink is also not friendly at all, seems like he doesn't really want me work there or enjoy his job (I can't blame him). Also, you are not allowed to bring the drinks out to enjoy in the lounge. Why? What's the point of a bar if it only provide two drinks? Why not just offer these free drinks with the other free drinks provided in the lounge and just give guest a coupon to exchange for the limited free drink? The current system just doesn't make sense. 7, Food is very average. The little buffet provided in breakfast is really pitiful. There were only a few items displayed on a big table and the choices were so few. Very disappointed.

プラン：【早得55】ご宿泊の55日前までのご予約で料金お得×温泉付客室 2泊目 07/06 (日) ----------------------------- 人数：2人 2食付 室数：1 室 客室：【禁煙】スパリビング付ラグジュアリーツイン60平米（山側） - 60代の誕生日旅行(還暦) - 夕食/鮑-お造り 2泊目 x 2 人前 I chose 支笏湖 第一寶亭留 翠山亭 as my destination for a two-night stay to celebrate my 60th birthday but it turned out to be a disappointment and left me with unpleasant memories...Service standards may differ from person to person but I personally did not feel valued. When a guest chooses to spend two nights at a Ryokan for a birthday trip and it’s likely that they have certain expectations. Maybe it seems Japanese Ryokans may not take the guest’s feelings into account in this regard. On the morning of July 7, I personally reported four issues to the front desk. And the explanations I received implied that all these problems were something I had to endure myself. The hotel only took basic action to the issues but couldn’t fully resolve them: 1. Bedside lamp malfunctioned → Fixed after maintenance and resolved 2. Water droplets forming and dripping constantly from the ceiling vent → Staff cleaned the area and resolved the issue 3. Insufficient air conditioning → A floor fan was added to the room and issue handled but not resolved due to structural limitations 4. Carpet soaked in multiple areas that signs of slight flooding affecting about one-fifth of the room and requiring shoes to walk inside → Water was absorbed and towels with small carpets laid over the affected carpet. Issue handled but not resolved due to structural limitations Questions: 1. If the room had multiple structural issues and why was it offered to guests at all? 2. Knowing the air conditioning was insufficient and why wasn’t a fan placed in the room in advance? 3. After the guest reported structural issues and why wasn’t a room change arranged? 4. When irreversible problems had already occurred in the room and was handling the situation the only standard of service offered? Was there truly no other method or solution to comfort the guest? Positives: 1. The round-trip shuttle service was punctual, comfortable and safe. 2. The two-night stay included two meals per night and per morning. The variety of dishes was rich with minimal repetition, beautifully presented and delicious.