HOTEL MYSTAYS Sapporo Aspen

The other day, four family members used it overnight. When I booked through Booking.com, I accidentally booked a smoking triple room due to lack of confirmation here. On the day, I realized that I had made a mistake, and I consulted with the hotel beforehand to cancel or change rooms, but they did not respond, and I explained the situation again at check-in. As a result, they said they could change to twin rooms, but the difference from triple rooms (about $10,000) was not refundable. I understand that mistakes in booking are the responsibility of the user and I understand that there is a hotel policy. "However, despite explaining that there are families with small children, there was no flexibility at all, and I was very surprised when they explained that ""some other customers stay in the smoking room with their children.""" We then consulted with the hotel via Booking.com for a refund of the difference, but the hotel's response remained the same and ended up with no consideration. It's not just the refund itself that we're frustrated with. Despite explaining the situation after admitting a mistake when booking and consulting on alternatives, I could feel that the policy was always prioritized over customer experience and consideration of the situation. It was a very disappointing experience in terms of hotel hospitality before the facilities and location. If you are also considering staying with a small child, we recommend that you check your booking thoroughly.

Fantastic location within 5 minutes walk from Sapporo JR station, even though we were slowed down by the snow. Seicomart just across the street which made it really convenient to grab some snacks or cheap alcohol. Rooms are big but that’s common in Japan. Bed is comfortable and breakfast is adequate too. Highly recommend.

We had a nice large room but I would have appreciated a more updated room that provided more space for guests to put their belongings. They haven't bothered to update anything since probably the early 80s. That means the closet is just ok, there isn't a dresser - the room that could have been used for that is dominated by a fridge and a table where a tiny TV sits. Better to mount a real TV and provide a dresser. I did appreciate the lovely skin care that was provided. Overall a clean, relatively well maintained room an adequate room with enough space.