Toya Kohantei Hotel

Family stays. You can leave your car and move it on the hotel side. Although the building has been renovated, there are some old buildings in the guest rooms, such as unit baths and steps. Meals are buffet for both dinner and breakfast, but given the size of the meal, it's probably not worth it. The menu is inspired by Showa cuisine, so it is not always ready-made. The public bath overlooks Lake Toya for both men and women.

The view of Lake Toya from my room and public bath was so wonderful that I lost track of time, especially the view from the open-air bath. The facility is also clean, and the staff are courteous and comfortable. The food is buffet-style, and the number of dishes is large and satisfying, but the overall taste is safe and less special. If you are still looking to enjoy the hot springs and the scenery, I think you will make a very good stay.

Forget any of the typical Japanese hospitality of having everything clean and incredible attention to detail. This is absolutely the worst hotel I've ever been in during my trips to Japan. The hotel is an extremely old building that hasn't seen proper maintenance and cleaning, everything is worn down and nothing is kept clean. We stayed at one of the larger rooms which fits up to 6 futons and it has been anything but pleasant. None of us have been able to sleep and this stay felt like a complete waste of money. Listing just some of the things wrong with this place: 1. Lots of uncleaned dirt and grime everywhere, check attach photos. The biggest ones were that there was literal MOLD on the ceilings from what seems to be water leakage and they DID NOT CARE to clean that. So that tells you how much they do not care about anything. Which can be seen from the disgusting mold and dirt even on the sink in the bathroom (which was also cracked). 2. A lot of the furniture and building itself is worn down and they did not bother to fix them to be presentable. 3. Aircon doesn't work and the room got very warm, was especially unpleasant after going from the hot spring. 5. No blackout curtains means light coming in and disturbing your sleep from 5am in the morning. 6. There was one toilet in the hot spring area and it was left uncleaned with pee on the floor. 7. There are no lounge or any free food or drinks available, unlike in other onsen. They have a "tatami relaxation area" which is literally just an empty tatami area and a vending machine beside it. You can't even get an extra towel in the hot spring area itself, you have to bring your own towel from the room. The only redeeming thing was the buffet had a lot of selection and was somewhat interesting, but I am not worried about how clean they even kept the kitchen. You might see good reviews for this onsen, but I really wonder if they are paid/bot reviews or just from people who has never been to better. In the hotel I see a lot of large tour groups from SE Asia countries, which to me seems like they are just here because they got a good deal and they didn't know better.